911 Public Safety Telecommunicator

City of Titusville•Titusville, FL

3d•Onsite

About The Position

Highly responsible work receiving and disseminating all police, fire rescue, and medical calls for service via the E911 System and 800 MHz radio system. This is a most critical position due to the fact that the majority of the calls for help are initially received by the dispatcher. Reports to the Communications Supervisor.

Requirements

Ability to learn department procedures/duties, and ability to learn the Ten Codes and Dispatch Signals.
Ability to maintain poise, to think clearly, to remain calm, and to respond to emergencies under stressful conditions.
Ability to speak with a clear, well-modulated voice and to use proper grammar.
Ability to maintain an effective working relationship with co-workers and citizens.
Ability to learn about City geography.
Must be knowledgeable of computer and related equipment.
Candidates will also complete a “Criticall” evaluation that evaluates skills including but not limited to reading comprehension, memory recall, typing and map reading.
High school diploma or equivalent required.
Possession of a valid Florida Driver's license with acceptable driving record.
Required to pass 232-hour state-required training course and obtain the State 911 PST Certification within one year of employment.
Must have telephone service in home residence.
Must successfully complete fingerprinting and background check, polygraph/CVSA and psychological tests.
Visual Acuity: Have visual acuity to operate motor vehicles, include close vision, distant vision, color vision, depth perception, and the ability to adjust focus.
Speaking: Expressing or exchanging ideas by means of the spoken English word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
Ability to communicate verbally both in person and over the phone.
Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction.
Ability to receive detailed information through oral communication, and to make the discrimination in sound.
Standing: Particularly for sustained periods of time.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Stooping: Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Reaching: Extending hand(s) and arm(s) in any direction.
Walking: Moving about on foot to accomplish tasks.
Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Grasping: Applying pressure to an object with the fingers and palm.
Handling: Picking, holding, or otherwise working, primarily with the whole hand.
Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

Nice To Haves

Clerical experience can be useful but not required.
A combination of education and experience may be considered.

Responsibilities

Answers all telephone lines (E911 and administrative).
Receives complaints, calls for help, reports of deaths, injuries, suicide attempts, robberies, fires, accidents, burglaries, alarms, missing persons, stolen vehicles, etc.
Dispatches the proper unit(s) to respond (ambulance, fire apparatus, wrecker, etc.)
Determines the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
Receives and records all data reported for officer response.
Analyzes the information for input into the Computer-Aided Dispatch System.
Relays all police information as well as instruction from command-level officers to those at level of execution.
Maintains contact with all units on assignment.
Monitors officer status at all times- location and availability.
Operates radio console for Police Department and Fire Rescue, CAD (Computer-Aided Dispatch), Criminal Justice Computer, E911 PSAP system, administrative telephones, and City computer system (to include proper City internet access).
Monitors several public safety radio frequencies.
Monitors direct emergency alarms, answer non-emergency calls for assistance.
Receives requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
Maintains numerous records and logs including keeping a shift activity pass-on.
Enters, updates, and retrieves information from a variety of computer systems.
Performs “clerical” duties (such as filing, typing, and answering phones) and computer related work as required.