WI-Public Safety Telecommunicator - Part Time - 3rd shift

American Addiction Centers•Milwaukee, WI

1d•Onsite

About The Position

The Public Safety Telecommunicator monitors and utilizes various security systems, including advanced technology, CCTV, visitor management, infant protection, burglar, and fire alarms, to maintain situational awareness and detect emergencies across the enterprise. This role involves monitoring risks, dispatching Public Safety/Security personnel via radio and computer-aided dispatch systems, and maintaining automated logs of their activities. The telecommunicator is responsible for receiving and evaluating emergency and non-emergency calls from diverse sources, questioning callers to determine the nature and location of problems, prioritizing calls, and dispatching appropriate personnel. Effective communication in routine, urgent, and emergency situations is crucial. Additionally, the position requires maintaining central database information, seeking guidance from supervisors, staying informed of organizational policies, and ensuring the security and confidentiality of information.

Requirements

Association of Public-Safety Communications Officials International (APCO); specifically, APCO’s Public Safety Telecommunicator 1 certification within (12) months of employment.
GED or HS Equivalency Diploma
1 year responding to alarms such as burglar, fire, etc.
Monitoring hardware and/or software such as signal receivers, alarm monitoring software; Security and Fire hardware, CCTV, burglar, or fire panels; Emergency Response protocols and processes (public and private).
Strong computer skills.
Ability to type 35-40 wpm.
Read, understand, and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, providing, and receiving instructions, using phones and radio.
Constant mental alertness and attention to detail required while setting priorities and following up on assignments
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.

Responsibilities

Monitors and utilizes security systems to maintain common operating picture of the enterprise.
Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes.
Monitors risks that could adversely impact the organization using internal and external systems (internet, newsfeeds, and other data sources).
Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies such as fires, emergencies, or criminal activity.
Maintains status and locations of on-duty Public Safety/Security personnel.
Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems.
Maintains automated logs of Public Safety/Security staff communications and activity.
Responds to Security, Fire, and Safety service requests, incidents, and alarms.
Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems and inputs pertinent data into security management systems.
Evaluates incoming information.
Questions callers to determine their location and the nature of their problem.
Follows established procedures to determine the severity and validity of the call or alarm.
Prioritizes calls and dispatches Public Safety personnel and/or others.
Communicates effectively in routine, urgent, and emergency situations.
Maintains central database information to facilitate efficient operations and continuously update organizational data.
Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle.
Keeps informed of organizational and departmental policies and procedures.
Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance