Public Safety Telecommunicator

City of Concord • Concord, NC

7d • Onsite

About The Position

The purpose of this position is to receive and prioritize emergency and non-emergency police, fire and after hour utility requests while providing support to both callers and responders. This position requires the ability to work a 12-hour rotational shift that includes both day (06:45 a.m. to 07:00 p.m.) and night (06:45 p.m. to 7 a.m.) hours, including every other weekend shift requirement and some occasional U.S. recognized holiday shift commitments. This schedule is subject to change based on internal and external needs to ensure continuity of operations within the department.

Requirements

• Valid North Carolina Driver's License
• Possession or ability to obtain Division of Criminal Information (DCI) Certification within one hundred-twenty (120) days from date of hire.
• Possession or ability to obtain Sheriff Standards Certification within twelve (12) months from date of hire.
• Applicants must meet the City criteria for an acceptable driving record.
• Providing customer service
• Keyboarding
• Remaining calm in stressful situations
• Maintaining confidentiality
• Prioritizing work and performing multiple tasks
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Nice To Haves

• Knowledge of customer service principles
• Knowledge of modern office equipment
• Knowledge of applicable local, state and federal laws, rules, and regulations

Responsibilities

• Dispatches police, fire, and after-hours public works personnel for service while monitoring multiple radio channels and calls.
• Processes emergency and non-emergency calls determining the proper response and priority based upon the provided information, enters information into database accurately and quickly fulfills the requests of emergency service departments.
• Maintains records, files, and logs; enters a variety of information into databases and/or spreadsheets; prepares related reports.
• Operates a variety of communications systems and platforms to facilitate effective information sharing across multiple channels.
• Demonstrates the ability to make quick, accurate decisions under pressure while maintaining professionalism and composure in high-stress situations.
• Performs other similar duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed