Public Safety Telecommunicator - Entry

Lake Consolidated Emergency Communications • Libertyville, IL

4d • Onsite

About The Position

Lake Consolidated Emergency Communications (LakeComm) is a brand new consolidated 9-1-1 Emergency Communications Center housed in a portion of the new state of the art Lake County Regional Operations & Communications Facility. LakeComm supports 9-1-1 call-taking and emergency dispatching for 30 police and fire agencies in Lake County, Illinois. LakeComm is seeking entry-level, full-time Public Safety Telecommunicators to join our high-performing communications center and team. The position will require 12-hour shifts, including evenings, weekends, holidays, and overtime. No experience required! We provide comprehensive training to prepare you for success. Be the voice that makes a difference when it matters the most.

Requirements

• High school diploma or equivalent
• Must be at least 18 years old
• Valid driver's license
• Ability to work all assigned shifts, including weekends, holidays, and overtime

Nice To Haves

• Prior experience in a call center, public safety, or customer service experience preferred
• Law Enforcement Agencies Data System (LEADS) Certification
• APCO Public Safety Telecommunicator (PST) I Certification
• Cardiopulmonary Resuscitation (CPR) Certification
• Emergency Fire Dispatch (EFD) Certification
• Emergency Medical Dispatch (EMD) Certification
• State of Illinois Emergency Medical Dispatch License

Responsibilities

• Receiving and processing emergency and non-emergency calls for service
• Dispatching police, fire, and EMS units via radio and computer-aided dispatch (CAD) systems
• Managing multiple high-priority tasks in a fast-paced environment
• Operating complex communications and information systems with accuracy and professionalism
• Maintain strict confidentiality of sensitive, protected, and law-enforcement-related information.

Benefits

• Paid vacation & personal time
• Sick leave accrual
• Medical (PPO & HMO), dental, and vision Insurance (effective day one!)
• IMRF Pension
• Life Insurance
• 457(b) deferred compensation plan
• AFLAC supplemental coverage options
• Career growth and advancement opportunities
• Employee assistance programs, critical incident stress resources, peer to peer support, & an on-site wellness room for staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED