Public Safety Telecommunicator

Regional Emergency Dispatch Authority (REDA)•Artesia, NM

About The Position

We are seeking a highly motivated and skilled Public Safety Telecommunicator to join our team. As a Public Safety Telecommunicator, you will be responsible for receiving and processing emergency and non-emergency calls from the public and dispatching the appropriate emergency services.

Requirements

High school diploma or equivalent
Excellent communication and interpersonal skills
Ability to remain calm and composed in high-stress situations
Ability to multitask and prioritize effectively
Ability to work in a fast-paced and dynamic environment
Ability to work independently and as part of a team
Proficient in computer and data entry skills
Willingness to work flexible hours, including nights, weekends, and holidays
Must pass a background check and drug screening
At least 18 years of age at the time of hire
Possess a High School diploma or GED Certificate of Completion
Possess a valid driver’s license
Possess current registration and proof of insurance on the vehicle (IF YOU WILL BE DRIVING ONTO POST) ?
Able to legally work in the United States
Have no felony convictions
Have no Marijuana use in the last twelve (12) months and no other illegal drug use in the past thirty-six (36) months.
Uncertified dispatchers must become state-certified within one year of hire, exceptions may be made due to scheduling conflicts at the NM DPS Telecommunications Academy.
For PST II - Current NM DPS Certification (Or State Certification that meets NM DPS Reciprocity / Cert by Waver)
Successfully complete all recruitment and selection components including, but not limited to, skills testing, oral board interviews, detailed background investigation, and the required post-offer processes: drug screen, physical and psychological evaluation.

Nice To Haves

Previous experience as a Public Safety Telecommunicator or in a related field
Knowledge of emergency response procedures and protocols

Responsibilities

Receive and process emergency and non-emergency calls from the public
Dispatch the appropriate emergency services, including police, fire, and medical personnel
Provide pre-arrival instructions to callers in emergency situations
Monitor and track the status of emergency responders
Maintain accurate and detailed records of all calls and dispatches
Operate and maintain communication equipment and systems
Provide excellent customer service to the public and emergency responders
Receive and transmit telephone and radio emergency calls, as well as non-emergency calls and complaints or inquiries from the public
Assess and appropriately respond to a caller’s emotional state
Evaluated and prioritize calls based on urgency
Determine the correct jurisdiction, equipment, and personnel to be dispatched
Dispatch appropriate law, fire or emergency response personnel
Respond to requests from emergency response personnel
Operate two-way radios, multi-line phone and teletype systems, computers, data communications terminals and other complex communications equipment to quickly and correctly access information and respond to requests from police, fire, and EMS
Record the nature and source of incoming and outgoing radio and telephone messages
Study and maintain familiarity with major roads, streets, industrial plants and buildings
Monitor multiple public safety frequencies
Perform other related tasks and duties as assigned