Public Safety Telecommunicator LATERAL

Kitsap 911•Bremerton, WA

63d•Onsite

About The Position

Kitsap 911 in beautiful Bremerton, WA is searching for Public Safety Telecommunicator Trainees. This position is the first step to becoming a 911 Dispatcher. Our high-performing agency offers employees continued learning opportunities and clear career advancement paths. Kitsap 911 is an award winning emergency dispatch center, providing exceptional public safety emergency communications services every day to our community. Kitsap 911 offers a generous benefit package including a competitive salary, medical, dental, vision, paid sick/vacation, PSERS retirement, and more! Under the direction of the assigned supervisor, the Public Safety Telecommunicator Trainees learn to perform telecommunications work at Kitsap 911 facility in Bremerton, Washington. Public Safety Telecommunicators learn about reception and transmission of E9-1-1 (Enhanced 911 system) telephone and radio emergency medical, fire, and law enforcement service calls, as well as calls and complaints from the public. Training time occurs in both the classroom and on the dispatch floor. Kitsap 911 is a critical-need 24/7 public safety agency that operates in all weather and emergency conditions. Kitsap 911 values our community's diversity and strives to reflect that diversity within our staff.

Requirements

Minimum qualifications and hiring standards must be met.
Must pass a criminal history check and reference check.
Must pass a typing test with a minimum of 35 WPM, including speed and accuracy.
Must pass National Testing Network (NTN) tests, including a typing test and the Ergometrics test.
Must pass the Select Advantage test.
Must pass oral board/panel interviews/assessment center.
Must pass a background investigation.
Must pass a job preview.
Must pass a virtual interview with Kitsap 911's Director or designee.
Must pass job related medical examinations, including a vision examination, hearing examination, drug screen and psychological evaluation.
Must pass a fingerprint check.

Nice To Haves

Experience in public safety.
Experience in emergency dispatch.

Responsibilities

Study the Standard Operations Procedures (S.O.P.) and appropriate manuals to acquire thorough knowledge of Kitsap 911 operations and procedures.
Communicate effectively in person, over the phone, and in writing.
Public Safety Telecommunicators must be able to focus on the emergency at hand despite distractions and interruptions.
Quickly make accurate decisions affecting life and/or property.
Run license plate numbers and names as requested by officers.
Understand and follow verbal and written instructions.
Learn to answer and respond to E9-1-1 phone lines, numerous other phone lines, and text messages that deal with both emergency and routine events, obtain information for and assign priorities to calls for service, and refer calls to proper authority.
Listen effectively, with the ability to distinguish voices and other sounds through a computer system headset, and respond verbally in a clear concise manner.
Learn to operate computer aided dispatch system (CAD).
Maintain familiarity with major roads, streets, hospitals, schools, churches, buildings and other landmarks in Kitsap County.
Learn to operate Law Enforcement and Fire consoles, monitor, and dispatch and maintain location and status on all in-service and on-call law enforcement, fire, medical personnel and equipment.
Handle off duty call-up and multiple responses.
Learn to respond to telephone requests and relay information between various public agencies using a variety of equipment including the WACIC/NCIC system.
Learn to answer all law enforcement officers' radio requests for warrant, vehicles, driver and records check information.
Learn to record information and maintain required logs, event cards and other forms during periods of computer aided dispatch down time.
Assign emergency response priority by determining whether immediate response could save lives or prevent crimes.
Route calls for assistance to the correct Dispatcher or appropriate agency.
Communicate with emergency agencies.
Learn to operate emergency TDD for hearing-impaired caller.
Appear promptly for work as scheduled.
Develop effective working relationships with peers, other staff, and user agencies.
Be organized, proficient at multi-tasking, and handle work assignments effectively and accurately despite interruptions and/or short timelines or deadlines.
Work a variety of rotating shifts.
Kitsap 911 has day shifts, swing shifts, graveyard shifts and other variations that include irregular hours, weekends, holidays and mandatory overtime.