Public Safety Telecommunicator I

Arlington County VA•Arlington, VA

8d•Onsite

About The Position

Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered. Please note: The start date for this hire is January 11, 2027. The Department of Public Safety Communications and Emergency Management (DPSCEM) has multiple Public Safety Telecommunicator (PST) vacancies within its Emergency Communications Center (ECC). These employees will help save lives, protect property, and provide vital assistance to the public by receiving and processing 9-1-1 emergency and non-emergency calls. This includes dispatching police, fire, and emergency medical service units in a prompt, efficient, and professional manner. As a PST, you will face diverse challenges and make a direct impact on the Arlington County community.

Requirements

High School Diploma or/ equivalent
One (1) year of experience providing direct public contact and problem resolutions
Proficiency using computers with a minimum typing speed of 25 words per minute
Basic Dispatcher, Virginia Criminal Information Network (VCIN), and National Crime Information Center (NCIC) Operator Level A (must obtain within first six months of employment)
Priority Dispatch certifications - Emergency Police, Fire, and Medical Dispatch (EPD, EFD, and EMDM) (must obtain within first six months of employment)
CPR and Automated External Defibrillation (AED) (must obtain within first six months of employment)
Complete Virginia Basic Dispatch School within 18 months (Typically completed within the first 3 months depending on class availability)

Nice To Haves

Primary or secondary Public Safety Answering Point (PSAP)
Police, Fire/Rescue, or Emergency Medical Services
Telecommunications or use of multiline telephone systems
Working with individuals in high-stress situations
Entering information provided verbally into an automated system

Responsibilities

Receive and dispatch emergency and non-emergency calls
Determine the priority of incoming calls and accurately relay information to dispatchers
Provide information, support, and guidance to callers in stressful situations
Serve as a primary liaison between callers and Police, Fire and EMS personnel
Send, receive, and disseminate confidential information
Enter and update information into statewide and national databases
Maintain job knowledge through classroom, on-the-job, and online training