Public Safety Telecommunicator I
About The Position
The Department of Public Safety Communications and Emergency Management has multiple Public Safety Telecommunicator (PST) vacancies within its Emergency Communications Center (ECC). These employees will help save lives, protect property, and provide vital assistance to the public by receiving and processing 9-1-1 emergency and non-emergency calls. This includes dispatching police, fire, and emergency medical service units in a prompt, efficient, and professional manner. As a PST, you will face diverse challenges and make a direct impact on the Arlington County community.
Requirements
- High School Diploma or/ equivalent
- One (1) year of experience providing direct public contact and problem resolutions
- Proficiency using computers with a minimum typing speed of 25 words per minute
- Possess or obtain Basic Dispatcher, Virginia Criminal Information Network (VCIN), and National Crime Information Center (NCIC) Operator Level A certifications within the first six months of employment
- Possess or obtain Priority Dispatch certifications - Emergency Police, Fire, and Medical Dispatch (EPD, EFD, and EMDM) within the first six months of employment
- Possess or obtain CPR and Automated External Defibrillation (AED) certifications within the first six months of employment
- Complete Virginia Basic Dispatch School within 18 months (Typically completed within the first 3 months depending on class availability) if new to emergency communications
Nice To Haves
- Primary or secondary Public Safety Answering Point (PSAP)
- Police, Fire/Rescue, or Emergency Medical Services experience
- Telecommunications or use of multiline telephone systems experience
- Experience working with individuals in high-stress situations
- Experience entering information provided verbally into an automated system
Responsibilities
- Receive and dispatch emergency and non-emergency calls
- Determine the priority of incoming calls and accurately relay information to dispatchers
- Provide information, support, and guidance to callers in stressful situations
- Serve as a primary liaison between callers and Police, Fire and EMS personnel
- Send, receive, and disseminate confidential information
- Enter and update information into statewide and national databases
- Maintain job knowledge through classroom, on-the-job, and online training
Benefits
- Generous benefits and retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
