Public Safety Telecommunicator Administrator

City of Auburn • Auburn, AL

3d • Hybrid

About The Position

This position is responsible for the administration and supervision of the operations of the Communications Division. This position reports to the Emergency Services Manager. Performs a variety of management duties, including collaborating on budgetary processes and overseeing the daily operations of the Emergency Communications Center. Discusses, develops, and implements policies and standard operating procedures for the division in coordination with other Public Safety divisions and City departments. Administers the selection, installation, maintenance, and repair of communications equipment. Exercises direct supervision over assigned personnel, including hiring and promotional processes. Performs other related job duties as assigned.

Requirements

• Bachelor’s degree or equivalent
• Three (3) to five (5) years’ experience
• Possession of or ability to readily obtain Alabama Criminal Justice Information Center and National Crime Information Center certification within six months of employment
• Knowledge of the operations, activities, purposes, and procedures of the Division
• Knowledge of various radio and multi-line telephone systems and their infrastructure
• Knowledge of computers and job-related software systems, including CAD, call-taking, and radio system interface systems
• Knowledge of City streets and geography
• Knowledge of purchasing and budgeting procedures
• Knowledge of applicable Federal Communications Commission regulations and licensing
• Knowledge of relevant local, state, and federal regulations
• Knowledge of local government operations, policies and plans, and modern office practices and procedures
• Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs
• Skill in the selection, training, scheduling, and supervision of personnel
• Skill in using logical and creative thought processes to make decisions and develop solutions in stressful situations
• Skill in making decisions in stressful situations
• Skill in using computers for data entry, word processing, and/or accounting purposes
• Skill in the use of small office equipment, including calculators, copy machines or multi-line telephone systems
• Skill in effective communication, both orally and in writing
• Ability to meet and deal with employees and the public in an effective and courteous manner
• Ability to get along with others and work effectively with the public and co-workers
• Ability to deal with confidential and sensitive matters
• Ability to use computers for data entry, word processing, and/or accounting purposes
• Ability to work independently, work well with others, and manage time effectively

Responsibilities

• Collaborating on budgetary processes
• Overseeing the daily operations of the Emergency Communications Center
• Discussing, developing, and implementing policies and standard operating procedures for the division in coordination with other Public Safety divisions and City departments
• Administering the selection, installation, maintenance, and repair of communications equipment
• Exercising direct supervision over assigned personnel, including hiring and promotional processes
• Performing other related job duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager