Public Safety Telecommunicator I or II

Beltrami County•Bemidji, MN

2d•Onsite

About The Position

Beltrami County is creating an eligibility list for a Public Safety Telecommunicator I or II. The current opening is for a permanent, benefited position working an average of 40 hours per week. Public Safety Telecommunicator I candidates will participate in an extensive training program designed to qualify them for the position of Public Safety Telecommunicator II upon successful completion of the training and one year of employment. Performs intermediate technical work receiving, classifying, processing, and dispatching emergency service calls, receiving, recording, and forwarding non-emergency service calls, preparing and maintaining records and files, and related work as apparent or assigned. Work is performed under the moderate supervision of the Public Safety Telecommunications Supervisor.

Requirements

Public Safety Telecommunicator I: High School Diploma or equivalent and Three years of work experience in any occupation.
Public Safety Telecommunicator II: Two years of post-secondary education, preferably in communications officer (dispatch), law enforcement, criminal justice, corrections, emergency medical services or nursing specializing in emergency room or emergency care and One year or more of work experience (at least six months of which in one or more of the previously listed disciplines). OR Four years of full-time equivalent experience working in communications/dispatch, corrections, law enforcement, emergency services or a related crisis assistance position and An additional one year or more of work experience (at least six months of which in one or more of the previously listed disciplines).
Ability to type at a reasonable rate of speed.
Ability to speak distinctly.
Ability to operate all communications equipment.
Ability to deal courteously with the public under stressful conditions.
Ability to establish and effective working relationships with associates and the general public.
Certification in BCA Portals, CPR/First Aid, Criminal History, First Responder, Emergency Medical Dispatch, Suicide Intervention, Crisis Negotiation within one year of hire.
Job offer contingent upon successfully passing a drug screening, psychological exam and background check.

Nice To Haves

Preference will be given for rapid data entry, report writing and multi-tasking experience.

Responsibilities

Answer, prioritize, and dispatch all non-emergency and emergency 911 calls; provide pre-arrival instructions for any emergency actions; provide counsel and reassurance to callers and walk in traffic.
Transmit and receive on multiple channels all radio traffic for police, sheriff, fire, ambulance state patrol, Department of Natural Resources, border patrol, emergency medical service, public work, tribal groups, schools, hospitals, airport, and other local, state, and federal agencies.
Generate case files for documentation of calls and actions taken; confirm, maintain, validate, and file all paperwork on individuals involved in calls.
Maintain and update geographical knowledge of county and surrounding areas, and law enforcement and fire response assigned to service areas.
Maintain and update proficiency of multiple computer software programs used to receive and dispatch calls.
Monitor security cameras, elevator, fire and panic alarm systems for all Beltrami County facilities and related agencies.
Maintains current standards of operation, terminology, contacts, and emergency/non-emergency policies and procedures; attend training to maintain certifications.