Public Safety Telecommunicator (911 Dispatcher), Sheriff's Office

Stearns County MN•St. Cloud, MN

2d•$29 - $43•Onsite

About The Position

Stearns County is seeking candidates for the Public Safety Telecommunicator (911 Dispatcher) role. This position is ideal for individuals who thrive on challenges, can remain calm and provide guidance in stressful situations, and can manage chaos effectively. Successful candidates will be trained to handle critical incidents such as assisting in childbirth, locating lost children, and coordinating emergency responses. The role requires forward-thinking individuals who are adaptable and team-oriented, offering a rewarding career in public service.

Requirements

High school graduate or equivalent.
One year of post-secondary education in a related field and seven months of experience in a call center, multitask oriented retail or restaurant service or similar field OR two years and seven months of progressively related experience in a call center, multitask oriented retail or restaurant service or similar field.
Must have experience using a personal computer.
Possess a typing speed of 40 words per minute.
Valid MN Driver’s License.
Must possess or have the ability to obtain an active CPR Certification.
All employees are required to reside within the state of Minnesota.
All employees must be continuously authorized to work in the United States on a full-time basis and must be a resident of Minnesota.
Stearns County does not provide sponsorship for employment visas.

Nice To Haves

Public Safety Telecommunicator (911 Dispatcher), police, fire, or ambulance dispatching experience with a city, county or state agency.
Public safety experience such as previous work as a Community Services Officer, police clerk, police officer, volunteer firefighter, or paramedic.
Certification in Emergency Medical Dispatching and Emergency Fire Dispatching.

Responsibilities

Answers all emergency and non-emergency calls for law enforcement, fire and emergency medical services (EMS) agencies within the County.
Enters initial complaint information on calls received, dispatches proper personnel to investigate incidents, monitors progress of calls and provides on-going updates to responding personnel.
Maintains radio contact and receives reports from mobile police units, fire and emergency medical services (EMS), monitoring their locations and ensuring their safety.
Maintains radio contact with other law enforcement, fire and emergency agencies that enter into and/or are required to provide service within the County.
Tests and maintains essential equipment in emergency communications center.
Operates a multi-channel computerized communication console with multiple computer terminals including phone and radio systems to obtain, enter, transmit and maintain information.
Performs data entry into the state and national computer network maintaining the integrity of the Criminal Justice Information System (CJIS), National Crime Information Center (NCIC) and MN Justice Information System (MNJIS).
Provides pre-arrival medical instructions to callers reporting medical emergencies.
Contacts appropriate agencies to arrange specialized housing or care for individuals in need.
Provides information and assistance to callers and department visitors.
Attends work regularly and in a timely manner.
Performs other duties as assigned or apparent.