Public Safety Communicator- 911 Dispatcher

City of Brandon•Brandon, MB

3d•Onsite

About The Position

The primary responsibility of a Public Safety Communicator is to receive emergency and non-emergency calls from the public for Police, Fire, and Ambulance services. Through effective information gathering, they assess the nature of each call, determine whether a response is required, and contact the appropriate responding agency when necessary. In addition, they are responsible for maintaining accurate logs, completing necessary paperwork, and entering data into computer systems for all calls and responding units. The Brandon Public Safety Communication Centre provides services to all participating communities across the Province of Manitoba, excluding the City of Winnipeg. The Centre operates 24 hours a day, 7 days a week. To ensure continuous coverage, Public Safety Communicators work rotating shifts.

Requirements

Must be 18 years of age or older and have completed Grade 12 or equivalent.
Keyboarding speed of 40 w.p.m.
Ability to pass a police security clearance including full background investigation (including substance use disclosure) and related checks (including Criminal Record Check, Child & Adult Abuse Registry Check, Vulnerable Sector Check).
Ability to meet vision and hearing standards set by the Department.
Must maintain legal eligibility to work in Canada.
Must provide proof of mandatory qualifications.

Nice To Haves

Knowledge of emergency and medical terminology to be effective in communicating with various agencies.
Experience and knowledge of emergency services processes.
Prior experience providing high level customer service.

Responsibilities

Receive and process emergency and non-emergency calls from the public for Police, Fire, and Ambulance services.
Assess the nature of incoming calls through effective information gathering and determine the appropriate response.
Dispatch emergency services by contacting the relevant agency and providing accurate and timely information.
Maintain detailed records including logs, reports, and computer data entries for all calls and responding units.
Operate communication equipment including radios, telephones, and computer-aided dispatch systems.
Work collaboratively with other dispatchers, call-takers, and emergency personnel to ensure coordinated response efforts.
Follow established protocols and procedures to ensure consistency and accuracy in emergency response.
Participate in mandatory training and maintain certifications required for dispatch operations.
Work rotating shifts including days, nights, weekends, and holidays to ensure 24/7 coverage of the Brandon Public Safety Communication Centre.
Support quality assurance efforts and may assist in training new staff or cross-training existing personnel.
Respond to extraordinary circumstances and may be required to work beyond scheduled shifts to maintain minimum staffing levels.
Maintain confidentiality and professionalism in handling sensitive information and emergency situations.