Public Safety Service Asset & Configuration Analyst

City of New York•Brooklyn, NY

3d•Onsite

About The Position

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. The successful candidate will serve as the Public Safety Service Asset and Configuration Analyst within the Public Safety Service Management Division. This role is responsible for the design, implementation, governance, and continuous improvement of Configuration Management Database (CMDB) processes, policies, and standards. The incumbent will ensure standardized methodologies are used to identify, record, maintain, report on, and verify IT asset configurations, including associated documentation and service relationships. This includes establishing and maintaining traceability between configuration items (CIs) and dependent business services to support operational resilience and informed decision-making. The Service Asset and Configuration Analyst will oversee the day-to-day administration of CMDB activities, working collaboratively with cross-functional stakeholders to ensure data integrity, process efficiency, and alignment with IT Service Management (ITSM) practices. The role will monitor CMDB performance metrics, lead Continuous Service Improvement (CSI) initiatives, and proactively address gaps or deficiencies. Acting as the primary point of contact for CMDB-related inquiries, the incumbent will provide governance oversight, publish health and compliance metrics, and track organizational progress toward strategic Public Safety and Emergency Management objectives.

Requirements

A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment
A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above
A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above
A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above

Responsibilities

Implement, configure, and maintain CMDB processes, procedures, and work instructions in alignment with ITIL v3/v4 best practices
Ensure accurate documentation and disciplined usage of the CMDB across financial management, contract management, inventory tracking, software license management, Remedy / Helix project support, service support functions, and asset disposal processes
Record, administer, track, and validate all service assets, including hardware (servers, laptops, desktops, network equipment) and software (licensed applications and subscriptions)
Control and manage unassigned assets and ensure structured retirement and secure disposal in accordance with governance standards
Monitor compliance across divisions and provide coaching, guidance, and mentorship to CMDB users
Validate CMDB data accuracy and assign corrective actions to technical teams when discrepancies are identified between recorded and actual configurations
Define and register configuration items (CIs), including required attributes and relationship mappings to support ITSM processes
Establish and execute CMDB audit practices to ensure ongoing data integrity and policy adherence
Reconcile discrepancies between CMDB records, discovery tools, and authoritative production repositories
Develop and manage policies and procedures ensuring CIs comply with naming conventions, object classifications, environment designations, service mapping, lifecycle states, documentation standards, version controls, and release baselines
Govern and maintain accurate business/IT service dependency mapping throughout the asset lifecycle
Ensure all changes to Configuration and Asset Management processes are properly reviewed, approved, and communicated prior to implementation
Plan, coordinate, and oversee the deployment of new or updated Configuration and Asset Management systems in partnership with Solutions and Architecture teams
Perform special projects and strategic initiatives as assigned.