Public Safety Officer - Mass Mutual Center

MGM Resorts International • Springfield, MA

2d • Onsite

About The Position

The Public Safety Officer at the MassMutual Center will maintain a visible presence both inside and outside the facility, ensuring the safety and security of employees, visitors, and guests. With 1+ years of relevant experience in law enforcement or a similar environment, your responsibilities will include conducting patrols, responding to inquiries, and addressing any security concerns, all while delivering exceptional customer service. If you have strong communication skills and a commitment to maintaining a safe and welcoming atmosphere, we invite you to apply!

Requirements

• High School Diploma or GED
• 1+ Years of Prior Relevant Experience as a Public Safety Office/Security
• Willing to work Part-Time evening schedule, 2-3 days per week, 5:30pm-9:45pm or 10pm as needed

Nice To Haves

• 1+ Years of Prior Law enforcement and/or military experience is preferred
• Previous experience working in a similar environment such as casino, convention centers, event and concert venues is preferred

Responsibilities

• Maintains an alert, positive, welcoming, and approachable demeanor.
• Performs all duties in a professional, productive manner with the aim of delivering a superior level of customer service to ensure a successful event and experience for the client, visitors, and attendees.
• Responds to questions and requests from visitors, clients, contractors, and business partners by providing appropriate information/directions in a patient, efficient and courteous manner.
• Contribute to an environment centered on the core values of teamwork, integrity and excellence
• As assigned by a public safety manager(s), conducts patrols of MassMutual Center or staffs assigned post.
• Maintains up-to-date knowledge and understanding of each Public Safety post, daily operating procedures, and the facility’s emergency operating procedures; executes on those established procedures as required.
• Assists with event security as required or directed by Public Safety Manager(s) and event services department.
• Provides a public safety presence and acts as a visible deterrent to crime and threats of potential violence.
• Responds to emergencies as necessary or as directed, rendering aid and assistance as required and in accordance with established public safety policies and procedures.
• Maintains a high level of situational awareness and diligence to duties. Takes action to immediately correct and / or immediately report suspicious activity and potential threats as required by the Public Safety Department
• Maintains assigned equipment (radios, uniforms, etc.), reporting lost or damaged equipment to the public safety manager(s).
• Reports all incidents, accidents, and / or medical emergencies immediately to the public safety manager(s).
• As directed, responds to alarm activations, including security, fire and intrusion alarms.
• Utilizes facility’s video surveillance system, building access control system, and radio communications

Benefits

• Free meals in our employee dining room.
• Free parking on and off shift.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
• Company-issued uniform and dry-cleaning
• medical, dental, vision, life insurance, 401(k) plans, and time off plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED