Public Safety Officer / Security

Hartford Healthcare•Manchester, CT

About The Position

Public Safety Officers serve as front-line guardians of the Hartford HealthCare community. They provide customer service and help ensure environments are safe, secure, and prepared for patients, visitors, colleagues, clinicians, and physicians. Officers help prevent hazardous situations through their presence, respond to and manage hazardous and emergency situations, and provide support and resources after situations are managed. The Greater Manchester Region includes Manchester Memorial Hospital, Rockville General, a multispecialty provider group, and visiting nurse services. The region serves approximately 300,000 people across 19 towns and has approximately 2,500 employees. The role involves assisting members of the Hartford HealthCare community, patrolling facilities or staffing fixed posts, responding to and investigating incidents, maintaining records, and coordinating with first responders when necessary. Officers are expected to follow current instructions, policies, and procedures and to notify leadership about unusual situations or requests for additional assistance.

Requirements

High school diploma or equivalent.
One year of relevant experience serving the public or patients, such as public safety, corrections, first response, military service, mental health work, or another similar healthcare patient-facing role.
Related volunteer or degree programs may be substituted for experience at the hiring manager’s discretion.
Valid driver’s license and excellent driving record.
Valid Connecticut Guard Card, or documentation that an application has been submitted with the expectation of receiving the card within 90 days of hire.
Ability to read, write, speak, and understand English.
Ability to exercise discretion and good judgment, perform duties promptly and consistently, and work with little direction based on circumstances.
Ability to read and understand oral and written instructions and communicate information effectively.
Positive attitude in support of the organization’s mission, vision, and values.
Focus on providing an exceptional experience to patients, customers, staff, organizations, and internal and external partners.
Ability to analyze and solve difficult situations, problems, and emergencies.
Attention to detail and ability to handle tasks independently.
Basic to intermediate computer and technology skills, including use of electronic tools and resources.

Responsibilities

Provide professional, customer-service-focused assistance to patients, visitors, families, colleagues, clinicians, physicians, first responders, and others in the Hartford HealthCare community.
Patrol and round facilities to identify concerning activity, safety issues, or other problems.
Staff fixed areas as assigned to check credentials and provide information or directions.
Operate vehicles safely during mobile patrols and comply with traffic and safety rules.
Respond promptly and use problem-solving skills to take appropriate action in managing and investigating security incidents and hazards.
Maintain current knowledge of instructions, policies, and procedures and perform work in accordance with them.
Share information with other Public Safety Officers, maintain accurate activity logs, and complete reports and documentation.
Partner with law enforcement and other first responders when circumstances warrant.
Inform a supervisor or other leadership of unusual situations and request additional assistance as needed.
Complete other duties as assigned.