Public Safety Officer

BMC Software•Boston, MA

8d•$28 - $28

About The Position

Provides police, security, parking, transportation, and control center services within the BMC Department of Public Safety. Helps ensure consistent and safe service delivery throughout the medical center and uses the medical center’s core values to guide decisions and support its mission. The role responds to emergency and routine requests, documents incidents, investigates suspicious or criminal activity, and takes appropriate safety, security, or police action. It also includes patrols, escorts, parking enforcement, access control, customer service, and—when assigned—Public Safety Desk Officer duties coordinating department operations, staff assignments, incident responses, records, and security systems. Services must be performed in accordance with BMC policies and procedures.

Requirements

High school diploma required.
Ability to become CPR certified.
Ability to legally operate a motor vehicle in Massachusetts.
Detailed knowledge and skills as described in the responsibilities and duties.
Ability to use de-escalation techniques and physical force when necessary and appropriate, in accordance with training, procedures, and legal requirements.

Nice To Haves

Associate of Science degree in Criminal Justice or equivalent preferred.
Six months to one year of security and customer service experience preferred.

Responsibilities

Respond promptly to requests for assistance, emergencies, contingency situations, and disasters.
Document incidents and actions taken, complete clear and objective incident reports, and submit reports and supporting documentation before the end of the shift.
Build relationships with the community through customer service and community policing.
Manage complex, dynamic, and emotionally charged situations; investigate suspicious activity, hazards, risks, and reports of criminal activity; and take appropriate action to protect people and mitigate risk.
Protect and process evidence, interview witnesses and victims, question persons of interest, interrogate suspects, and document findings when investigating alleged criminal activity.
Take appropriate police action as a sworn officer when necessary, appropriate, or required by training, procedure, and law.
Use de-escalation techniques and, when necessary and appropriate, physical force to contain, restrain, arrest, or stop a physical threat or assault.
Provide escorts for patients, visitors, employees, staff, and students, including cash-transfer escorts.
Patrol BMC property and grounds; document deficiencies, policy violations, and parking violations; and ensure only authorized vehicles enter controlled parking areas.
Perform duties as a Special Police Officer in accordance with applicable requirements.
Control access by checking identification, challenging individuals without visible identification, enforcing visitor-age and restricted-area policies, identifying and directing vendor representatives, inspecting materials leaving the medical center, and restricting unauthorized access.
Provide friendly, courteous, and helpful information to patients, visitors, employees, staff, and students.
When assigned, coordinate Public Safety, Parking, and Transportation Services during non-business hours and act as a liaison to BMC departments and external agencies.
When assigned, coordinate staff post assignments, prioritize and assign responses, and ensure incidents and assistance requests are resolved in a timely manner.
When assigned, maintain chain of custody for property, evidence, and equipment; document staff actions and incidents; monitor electronic security systems; and notify a supervisor when additional resources or attention to a system failure is needed.
Perform services in accordance with the appropriate BMC Policy and Procedure Manual.