Public Safety Officer

St. Charles Health System•Bend, OR

11d•Onsite

About The Position

The Public Safety Officer ensures the safety of patients, caregivers, and visitors, and protects property, buildings, equipment, and other assets at St. Charles Health System. The officer provides secure patient transportation in accordance with Oregon rules and statutes, including responding to behavioral health crises that may involve potential violence. The position helps maintain a safe environment for patient care and adheres to the St. Charles Behavioral Health code of ethics. The officer also responds to emergency codes, performs security dispatch and monitoring duties, completes reports, enforces parking rules, provides customer service and wayfinding, conducts threat assessments, supports de-escalation, and coordinates with hospital staff to monitor entrances. The role may function as an unlicensed assistive care provider under Registered Nursing supervision and includes other duties of similar complexity as assigned. This is a regular, full-time, non-exempt position scheduled for 40 hours per week on the first shift, 0600–1430. Scheduled days may include weekends and holidays. The listed pay range is $23.74–$30.39 per hour, with shift differentials of $2.50 per hour for swing shift, $5.50 per hour for night shift, and $2.00 per hour for weekends.

Requirements

High school graduate or GED equivalent.
Ability to obtain DPSST Armed/Unarmed Professional certification within 90 days of hire and maintain certification throughout employment.
AHA Basic Life Support for Healthcare Provider certification within 30 days of hire.
Code Gray Training upon hire.
Valid Oregon driver’s license and ability to meet SCHS driving requirements.
Ability to pass all phases of the initial 6–8-week new officer training curriculum.
Must be willing and able to complete and maintain ODOT Safe Driver Training (4 hours once), Workplace Violence Prevention Training (8 hours annually), Secure Transport Training (4 hours annually), Handcuffing Tactics (4 hours annually), and Defensive Tactics (8 hours annually).
Excellent communication skills and ability to interact professionally with a diverse population and represent SCHS.
Ability to communicate effectively with all levels of the organization and external customers, clients, and potential employees.
Strong teamwork and collaboration skills, including the ability to build consensus among people with differing needs.
Ability to work under pressure in a fast-paced environment, multitask, and work independently.
Attention to detail and strong organizational, written communication, oral communication, customer service, analytical, problem-solving, and decision-making skills.
Ability to wear the personal protective equipment required to perform the job safely.
Ability to perform the listed physical duties, including extended standing and walking; speaking and hearing; lifting, carrying, pushing, or pulling; bending, kneeling, crouching, reaching, grasping, keyboard operation, and vehicle operation.

Nice To Haves

IAHSS Certified Advanced Healthcare Security Officer (CAHSO).
One year of corrections, military, first responder (law enforcement or EMS), behavioral health, or related security experience.
One year of customer service experience involving heavy public contact.
Two years of security experience in a hospital setting.

Responsibilities

Performs secure patient transports, assessing restraint needs and using the least restrictive method possible in accordance with Oregon statutes and organizational ethics guidelines.
Responds to emergency codes and behavioral health situations, supporting de-escalation as needed.
Works as a security dispatcher by taking calls, coordinating officer movements and priorities, using tracking software, and completing reports.
Monitors security cameras and other security systems, secure doors, and alarms; troubleshoots system issues as trained.
Completes timely and accurate documentation, including code gray debriefs, after-action reports, special security reports, and required regulatory documentation.
Monitors parking and enforces hospital parking rules, escalating policy violations to security leadership.
Greets patients and visitors, provides wayfinding, and represents the hospital as a front-line customer service contact.
Conducts real-time threat assessments and makes recommendations when recognizing or receiving notice of a real or perceived threat.
Removes items a patient could use to injure themselves or others.
Operates vehicles safely and in accordance with traffic laws while transporting patients.
Provides first aid or CPR during patient emergencies as appropriate and within scope.
Ensures the safety and security of patients, caregivers, visitors, and organizational property.
Operates stationary and handheld metal detectors in accordance with policy.
Inspects buildings and checks entrances, departments, and public areas for security.
Provides professional service and direction to patients and families seeking after-hours hospital care.
Coordinates with Admitting and Nursing staff to ensure entrances are monitored.
Provides crowd control during mass casualties or events bringing numerous patients and non-patients to the hospital.
Follows workplace safety rules and procedures and maintains a safe environment for caregivers, patients, and guests.
Functions as an unlicensed assistive care provider under the direction and supervision of Registered Nursing.
Supports organizational vision, mission, values, Lean continuous-improvement principles, and change efforts.
Maintains professionalism and confidentiality, complies with applicable laws and policies, reports suspected violations, and cooperates with organizational investigations.
Delivers timely, efficient, accurate customer service and patient care.
May perform additional duties of similar complexity as required or assigned.