Public Safety Officer

Children's Wisconsin • Milwaukee, WI

6d

About The Position

Responsible for supporting Public Safety operations at Children’s Wisconsin facilities. Duties include patrolling facility areas and grounds, responding to calls and emergencies, conducting inspections and investigating incidents, completing office and recordkeeping tasks, de-escalating situations and restraining individuals when necessary, screening for weapons and prohibited property, securing property or evidence, and coordinating with campus security and law enforcement.

The role also involves parking enforcement and customer assistance, incident reporting and evidence processing, supporting dispatch and communications operations, monitoring surveillance and alarm systems, responding to emergencies, questioning or detaining suspicious individuals, screening and directing visitors, providing escorts and wayfinding, and maintaining knowledge of organizational policies and departmental standards.

Requirements

• High school diploma, GED, or HSED.
• At least 1 year of customer service experience.
• Acceptable driving record and ability to be insured by the organization’s carrier.
• Ability to complete required introductory and annual competency training.
• Ability to read and write to complete incident reports and recordkeeping activities.
• Strong interpersonal, written, and verbal communication skills.
• Intermediate computer skills, including ability to use software and systems such as Microsoft Word, Excel, Access, Epic, CAD, incident reporting, surveillance systems, and weapon screening technology.
• Analytical skills to inspect and secure hospital areas, manage emergencies, and prepare security reports.
• Ability to complete and maintain training in physical and verbal intervention, control techniques, security/law-enforcement equipment, and clinical violent-restraint devices.
• Ability to complete and maintain all Physical Capacity Exam testing requirements.
• Ability to respond professionally and calmly to emergencies while communicating effectively.
• BLS-Basic Life Support Healthcare Provider certification from the American Heart Association, American Red Cross, or National Safety Council within 90 days of hire.
• Valid Wisconsin driver’s license.
• Marcus Crisis Prevention Program (MCPP) certification through Marcus Autism Center within 1 year of hire.

Nice To Haves

• Post-high-school coursework in criminal justice or a related field.
• At least 1 year of experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, or military service.
• At least 1 year of experience performing weapon screening.

Responsibilities

• Patrol assigned facility areas and grounds on foot or by vehicle, investigate unusual occurrences, and perform security inspection tours.
• Perform parking enforcement, operate parking equipment, and greet, welcome, and direct customers.
• Investigate security-related incidents; prepare reports; obtain and process evidence; and interview victims, witnesses, and suspects.
• Assist Public Safety Dispatchers, dispatch personnel to security assignments, answer emergency lines, monitor surveillance and alarm systems, and respond to intercom and elevator calls.
• Respond to emergencies involving crowd control, disturbances, verbal or physical intervention, firefighting, medical situations, and combative or disruptive patients; participate in court appearances or hearings when requested.
• Perform weapon screening to prevent weapons and prohibited property from entering facilities, secure property and evidence as directed, and liaise with campus security and law enforcement.
• Question or detain suspicious individuals or criminal violators on Children’s Wisconsin properties and restrain individuals when necessary to prevent imminent harm, following training standards.
• Badge and screen visitors, determine destinations and transportation needs, provide wayfinding, direct or escort people around facilities, perform traffic control, and provide basic hospital information, including at a Welcome Center.
• Maintain current knowledge of organizational policies, procedures, and departmental Standards of Work through independent review of communications and attendance at relevant meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED