Public Safety Officer

Boston Medical Center•Boston, MA

About The Position

Provides police, security, parking, transportation, and control center services within the BMC Department of Public Safety. Helps ensure consistent and safe service delivery throughout the medical center and uses the medical center’s core values to guide decisions and support its mission. The role performs operational, patrol, access-control, escort, incident-response, and investigative duties, and may also perform Public Safety Desk Officer duties as assigned. All services are performed in accordance with applicable BMC policies and procedures.

Requirements

High school diploma required.
Ability to obtain and maintain CPR certification.
Ability to legally operate a motor vehicle in Massachusetts.
Six months to one year of security and customer-service experience preferred.

Nice To Haves

Associate of Science degree in Criminal Justice or equivalent preferred.
Six months to one year of security and customer-service experience preferred.

Responsibilities

Respond promptly and appropriately to requests for assistance, emergencies, contingencies, and disasters; respond to assigned calls and document actions taken.
Complete objective, clear, and legible incident reports and submit them with supporting documentation before the end of the shift.
Use customer-service skills and community-policing philosophies to build relationships with the community served.
Manage complex, dynamic, and emotionally charged situations to restore order, investigate suspected criminal activity, and take appropriate safety, security, or police actions.
Investigate suspicious activity, persons, hazards, risks, and reports of criminal activity; mitigate risks to patients, visitors, and staff.
Protect and process evidence, interview witnesses and victims, question persons of interest, interrogate suspects, and document findings as appropriate.
Take appropriate police actions as a sworn officer when necessary, appropriate, or mandated, consistent with training, procedures, and legal requirements.
Use de-escalation techniques and, when necessary and appropriate, physical force to contain, restrain, arrest, or stop a physical threat or assault.
Provide safety escorts for patients, visitors, employees, staff, and students in accordance with BMC policies and procedures, including cash-transfer escorts upon request.
Patrol BMC property and grounds and document deficiencies or policy violations.
Ensure only authorized vehicles access BMC-controlled parking areas and document parking-policy violations.
Perform duties as a Special Police Officer in accordance with applicable requirements.
Provide access control by ensuring people and property entering or leaving BMC comply with medical-center policies and procedures.
Verify that employees display authorized identification; courteously challenge people without visible identification; enforce visitor-age and restricted-area policies; identify and direct vendor representatives; inspect materials leaving the medical center; and restrict access when appropriate.
Provide patients, visitors, employees, staff, and students with friendly, courteous, and helpful information.
When assigned, coordinate Public Safety, Parking, and Transportation Services activities during non-business hours and serve as a liaison to BMC departments and external agencies.
Coordinate staff post assignments, prioritize and assign incident responses, and ensure requests are resolved in a timely manner.
Maintain chain of custody for property, evidence, and equipment at the main Public Safety desk; document departmental staff actions and reported incidents; and ensure supporting documentation is provided.
Monitor electronic security systems at the main Public Safety desk in accordance with department policies and procedures and page the Supervisor when additional resources or response to a system failure is needed.