Public Safety Officer

BMC Software•Boston, MA

8d•$28 - $28

About The Position

The Public Safety Officer provides police, security, parking, transportation, and control center services within the BMC Department of Public Safety. The role supports consistent and safe service delivery throughout the medical center and uses the medical center’s core values to guide decisions and advance its mission. The officer responds to emergency and routine requests, investigates suspicious activity and reported criminal activity, documents incidents, patrols BMC property, provides escorts, and enforces access, parking, and other medical center policies. The position may also perform Public Safety Desk Officer duties, coordinating staff assignments and incident responses, maintaining records and chain of custody, monitoring electronic security systems, and liaising with other departments and external agencies. All services are performed in accordance with applicable BMC policies and procedures.

Requirements

High school diploma required.
Ability to obtain and maintain CPR certification.
Ability to legally operate a motor vehicle in Massachusetts.
Perform duties in accordance with BMC policies and procedures and applicable legal requirements.
Ability to use appropriate de-escalation techniques and physical force when necessary and appropriate.

Nice To Haves

Associate of Science degree in Criminal Justice or equivalent preferred.
Six months to one year of security and customer service experience preferred.

Responsibilities

Perform daily operational functions as requested by a Public Safety Supervisor or Public Safety Desk Officer.
Respond promptly and appropriately to urgent requests, emergencies, contingency situations, disasters, and assigned calls.
Document incidents and actions taken, complete objective and legible incident reports, and submit reports and related documentation before leaving at the end of the shift.
Use customer service skills and community policing practices to build relationships with the community served.
Manage complex, dynamic, and emotionally charged situations; investigate suspicious activity, hazards, risks, and reported criminal activity; and take appropriate steps to protect people and mitigate risk.
Protect and process evidence, interview witnesses and victims, question persons of interest, interrogate suspects, and document findings when investigating reported criminal activity.
Take appropriate police actions as a sworn officer when necessary, appropriate, or required by training, procedure, and law.
Use appropriate de-escalation techniques and physical force when necessary and appropriate to contain, restrain, arrest, or stop a physical threat or assault.
Provide escorts to patients, visitors, employees, staff, and students, including cash-transfer escorts, in accordance with BMC policies and procedures.
Patrol BMC property and grounds and document deficiencies or policy violations.
Control vehicle access to BMC parking areas and document parking-policy violations.
Perform duties as a Special Police Officer in accordance with applicable requirements.
Provide access control by checking identification, challenging individuals without visible identification courteously, enforcing visitor-age and restricted-area policies, identifying and directing vendors, inspecting materials leaving the medical center, and restricting unauthorized access.
Provide patients, visitors, employees, staff, and students with friendly, courteous, and helpful information.
Perform Public Safety Desk Officer duties when assigned, coordinating Public Safety, Parking, and Transportation Services during non-business hours and liaising with BMC departments and external agencies.
Coordinate staff post assignments equitably and prioritize and assign responses to incidents and requests for assistance.
Maintain chain of custody for property, evidence, and equipment at the main Public Safety desk; document staff actions and reported incidents; and ensure officers provide supporting documentation.
Monitor electronic security systems at the main Public Safety desk in accordance with department policies and procedures.
Notify a Supervisor when additional resources are needed or a system failure occurs.
Perform services in accordance with the appropriate BMC Policy and Procedure Manual.