Public Safety Officer

Beth Israel Lahey Health•Boston, MA

5d•$21 - $26

About The Position

The Public Safety Officer maintains a safe, secure, and welcoming environment for patients, visitors, physicians, employees, and hospital property. The role conducts security patrols, responds to security and safety incidents, monitors access points and security systems, and assists during emergencies. It calls for strong customer service, sound judgment, professionalism, and the ability to remain calm in stressful situations. The officer works with clinical and non-clinical departments, law enforcement, emergency responders, and other hospital personnel to support a safe patient-care environment. The position requires rotating shifts, including nights, weekends, holidays, and overtime as operationally required. Officers may perform exterior tasks in adverse hot or cold weather and must be able to meet the stated physical demands of the job.

Requirements

High school diploma or equivalent required.
A current, valid driver’s license is required.
Ability to communicate effectively, professionally, and respectfully with patients, visitors, physicians, employees, and leadership.
Ability to exercise sound judgment and make appropriate decisions during stressful or rapidly changing situations.
Ability to de-escalate conflict and manage difficult or disruptive individuals.
Strong observation, documentation, and problem-solving skills.
Ability to work independently and effectively as part of a team.
Basic computer skills and ability to learn and use security-related technology.
Ability to maintain confidentiality and handle sensitive information appropriately.
Complete upon hire: AVADE Workplace Violence Prevention Levels I, II, III Certification; BLS Provider Certification (CPR & AED); AHA Heart-Saver First Aid Certification; Stop the Bleed; Nasal Naloxone Certification; and Safe Environment for Suicidal/Homicidal Patients and Restraints/Seclusion Safety Training.
Maintain professional conduct and appearance consistent with hospital standards.
Able to work rotating shifts, nights, weekends, holidays, and overtime as operationally required.
Able to perform exterior tasks in adverse hot or cold weather conditions.
Able to exert up to 100 pounds of force occasionally and/or 50 pounds frequently; the work requires extended periods of standing and/or moving.
Able to read and write English to understand basic safety instructions and supervisors’ directions, communicate with patients, families, and staff, and respond to basic questions.
Able to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.

Nice To Haves

Previous experience in security, public safety, law enforcement, military service, healthcare security, or a related field.
Hospital or healthcare security experience.

Responsibilities

Maintain a highly visible security presence throughout the hospital and associated properties.
Conduct interior and exterior patrols of hospital areas, parking areas, buildings, grounds, and other assigned locations.
Monitor and control access to restricted areas in accordance with hospital policies and procedures.
Respond promptly to security, safety, emergency, and service calls.
Respond to disruptive behavior, workplace violence, patient or visitor disturbances, suspicious activity, and other security-related incidents.
Assist with behavioral health, high-risk, or potentially combative patients in accordance with hospital policy and training.
Assist clinical staff with safe patient management when security intervention is requested.
Monitor access control systems, security alarms, surveillance systems, emergency communication systems, and other security technology.
Conduct security checks of doors, stairwells, exits, restricted areas, and other designated locations.
Assist with emergency preparedness activities, including fire alarms, medical emergencies, hazardous conditions, evacuations, and other emergencies.
Provide escorts for employees, patients, visitors, valuables, or other materials when requested and appropriate.
Assist with traffic control, parking enforcement, crowd management, and special events.
Identify and report safety hazards, security vulnerabilities, suspicious activity, and property damage.
Safeguard hospital property, equipment, medications, sensitive areas, and other assets as assigned.
Prepare accurate, timely, and thorough incident reports, activity logs, and other required documentation.
Provide professional customer service and assistance while maintaining appropriate security boundaries.
Maintain confidentiality of patient, employee, and hospital information.
Participate in required training, drills, exercises, and competency assessments.
Maintain required certifications and qualifications.
Perform other duties and responsibilities as assigned.