Public Safety Officer

St. Charles Health System•Bend, OR

13d•$24 - $30

About The Position

The Public Safety Officer ensures the safety of patients, caregivers, and visitors, and protects property, buildings, equipment, and other assets at St. Charles Health System. The position provides a safe environment for patient care and follows applicable Oregon administrative rules and statutes when transporting patients securely. Officers may respond to behavioral health crises that could become violent and transport patients to other facilities in accordance with the St. Charles Code of Ethics. The role includes secure patient transport, emergency response, security dispatching, monitoring cameras and security systems, conducting threat assessments, supporting de-escalation, and providing customer service and wayfinding to patients and visitors. The officer also inspects facilities, monitors entrances and parking, supports crowd control, operates metal detectors, completes required reports and documentation, and coordinates with clinical and admitting staff. The position may perform other duties of similar complexity as assigned. The officer must comply with safety procedures, applicable laws and organizational policies, and maintain professionalism and confidentiality. The position functions as an unlicensed assistive care provider under the direction and supervision of Registered Nursing and supports the organization’s vision, mission, values, and continuous-improvement principles. This is a 40-hour-per-week, first-shift position scheduled from 0600 to 1430; scheduled days may include weekends and holidays.

Requirements

High school graduate or GED equivalent.
Willingness and ability to complete and maintain SCHS-provided ODOT Safe Driver Training, Workplace Violence Prevention Training, secure transport training, handcuffing tactics, and defensive tactics training.
Ability to obtain DPSST Armed/Unarmed Professional certification within 90 days of hire and maintain it throughout employment.
AHA Basic Life Support for Healthcare Provider certification within 30 days of hire.
Code Gray Training upon hire.
Valid Oregon driver’s license and ability to meet SCHS driving requirements.
Ability to pass all phases of the initial 6–8-week new officer training curriculum.
Excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
Ability to communicate effectively with all levels within SCHS and with external customers, clients, and potential employees.
Strong teamwork and collaboration skills.
Ability to reach consensus with a diverse population with differing needs.
Ability to facilitate and build consensus among health care professionals and agencies and achieve expected results.
Ability to work under pressure in a fast-paced environment.
Ability to multitask and work independently.
Attention to detail and strong organizational skills.
Written and oral communication and customer service skills, particularly in stressful personal interactions.
Strong analytical, problem-solving, and decision-making skills.
Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

IAHSS Certified Advanced Healthcare Security Officer (CAHSO).
One year of corrections, military, first responder (law enforcement or EMS), behavioral health, or related security experience.
One year of customer service experience involving heavy public contact.
Two years of security experience in a hospital setting.

Responsibilities

Conduct secure patient transports, assess the need for restraints, and use the least restrictive method possible in accordance with Oregon statutes.
Follow the St. Charles Behavioral Health Code of Ethics and its integrity guidelines.
Respond to emergency codes.
Work as a security dispatcher by taking calls, coordinating officer movement and priorities, using tracking software, and completing reports.
Monitor security cameras and other security systems, secure doors, and respond to facility-related alarms; troubleshoot systems as trained.
Complete timely and accurate reports, including code gray debriefs, after-action reports, and special security reports.
Monitor parking and enforce hospital parking rules.
Escalate policy violations to security leadership.
Greet patients and visitors, provide wayfinding, and serve as a front-line customer representative for the hospital.
Conduct real-time threat assessments and make recommendations when a real or perceived threat is recognized or reported.
Remove items a patient could use to injure themselves or others.
Operate vehicles safely and in compliance with traffic laws when transporting patients.
Provide first aid or CPR within the officer’s scope when an emergency patient situation requires it.
Complete required documentation to regulatory standards.
Ensure the safety and security of patients, caregivers, visitors, and St. Charles Health System property.
Operate stationary and handheld metal detectors in accordance with policy.
Frequently inspect buildings and check the security of entrances, departments, and public areas.
Provide professional service and direction to patients and families seeking after-hours care at St. Charles Health System hospitals.
Lead de-escalation support as situations require.
Coordinate with Admitting and Nursing staff to ensure entrances are monitored.
Provide crowd control during mass-casualty situations or events that bring numerous patients and non-patients to the hospital.
Follow safety rules and procedures for work areas.
Function as an unlicensed assistive care provider under Registered Nursing direction and supervision.
Support the organization’s vision, mission, values, and Lean continuous-improvement principles.
Maintain a safe environment for caregivers, patients, and guests.
Conduct activities professionally and confidentially; comply with laws, regulations, policies, and procedures; report known or suspected violations; and cooperate with organizational investigations and proceedings.
Deliver timely, efficient, accurate customer service and/or patient care that promotes goodwill.
Perform additional duties of similar complexity as required or assigned.