Public Safety Officer

Camelback Resort•Pocono Township, PA

6d•Onsite

About The Position

The Public Safety Officer helps ensure the safety and well-being of guests and associates across Camelback Resort. The role responds to incidents and emergencies, conducts patrols, monitors security systems, and contributes to a safe, secure, and welcoming resort environment. Officers communicate with team members and other departments, document activities and incidents, assist emergency services, and provide courteous, professional support to guests, associates, and visitors. The position requires working indoors and outdoors throughout the year in varying weather conditions and across changing resort operations. This job description is a general outline and may be revised by Camelback Resort.

Requirements

High school diploma or equivalent.
Current CPR/AED and First Aid certifications.
Valid Pennsylvania driver's license.
RAMP certification and compliance with RAMP regulations.
Basic computer skills, including the ability to complete reports and maintain electronic records.
Basic mathematical skills, including the ability to add, subtract, multiply, and divide.
Effective verbal and written communication skills and the ability to interact professionally with guests, associates, and outside agencies.
Ability to work independently and collaboratively as part of a team.
Ability to remain calm, exercise sound judgment, and respond appropriately in stressful or emergency situations.
Ability to maintain confidentiality and handle sensitive information professionally.
Ability to work flexible schedules, including evenings, weekends, holidays, and varying shifts based on resort operational needs.
Ability to work indoors and outdoors throughout the year in varying weather conditions, including heat, cold, rain, and snow.
Ability to walk, stand, sit, climb and descend stairs, and move throughout the resort for extended periods.
Ability to enter and exit vehicles as needed and safely navigate different types of terrain and surfaces.
Ability to lift and carry objects weighing up to 50 pounds as needed.
Ability to multitask and communicate effectively in active, guest-facing environments.
Ability to work in a fast-paced resort environment while maintaining a professional and guest-focused approach.

Nice To Haves

Six months of experience in public safety, security, or a related field.

Responsibilities

Use proper radio etiquette and communicate clearly with team members and other departments.
Maintain and review daily activity logs and complete accurate, detailed incident and accident reports.
Maintain confidentiality when handling guest and associate incidents and sensitive information.
Respond to medical emergencies, security concerns, guest complaints, disturbances, and other emergency situations.
Administer First Aid and CPR/AED assistance as necessary and within the scope of training and certification.
Investigate reports of assaults, altercations, property loss, accidents, illnesses, and other incidents according to established procedures.
Patrol assigned resort areas to identify safety hazards, deter unauthorized access, and help maintain a secure environment.
Monitor surveillance cameras and other security systems, as applicable.
Assist authorized personnel with access to secured areas and maintain knowledge of hotel and guestroom locking systems.
Monitor associate entry and exit points and report suspicious or unauthorized activity.
Provide escorts for individuals carrying money or other valuable items, as requested.
Assist local emergency services and outside agencies as needed, maintaining effective communication and cooperation.
Maintain awareness of applicable local, state, and federal laws, regulations, and limitations of the position.
Identify and report safety hazards in indoor and outdoor resort areas, including areas affected by changing weather and seasonal operations.
Provide professional, helpful, and courteous service to guests, associates, and visitors.
Attend staff meetings, daily briefings, and other meetings as requested.
Follow resort policies, safety procedures, and established standards.
Perform other duties as assigned.