Public Safety Officer (Full Time, Evenings)

Nicklaus Children's Hospital•Miami, FL

18h

About The Position

The Public Safety Officer polices hospital buildings, grounds, and offsite locations to help prevent fire, theft, vandalism, injuries, and accidents. The role works under the direction of the Shift Supervisor and the Manager and supports the safety and security of patients, visitors, employees, and medical staff. Responsibilities include patrolling and securing the main campus, managing after-hours access, responding to alarms and emergency codes, investigating and documenting incidents, maintaining logs and activity reports, and reporting observed safety and fire hazards. The officer also escorts visitors, patients, employees, and medical staff; supports clinical staff in situations involving patients; monitors behavioral health and psychiatric evaluation patients according to hospital standards and Baker Act guidelines; and conducts fire watches, construction-area rounds, AED checks, visitor registration monitoring, elevator-malfunction response, and helipad security.

Requirements

Obtain American Heart Association AED certification within 30 days of hire and maintain it as active and in good standing throughout employment.
Obtain Crisis Prevention Institute (CPI) certification within 90 days of hire and maintain it as active and in good standing throughout employment.
Hold an active, valid Florida driver's license with an approved driving record in accordance with company policy, and maintain it throughout employment.
Obtain a Florida Security D License within 90 days of hire and maintain it in good standing throughout employment.
Complete the NCH Security Training Program after successful completion of the probationary period and within six months of hire.
Demonstrate basic proficiency with computer systems and Microsoft software, such as Word and Excel.
Communicate effectively in English verbally and in writing.

Nice To Haves

High school education or equivalent.
Basic Security Officer Healthcare Training Course IAHSS certification.
Experience in security within a hospital setting.
Experience with customer service in the hospitality industry.
Bilingual ability in Spanish.

Responsibilities

Follow attendance expectations and ensure proper shift handoffs, coverage, team collaboration, and patient and staff safety.
Provide customer service to patients, visitors, employees, and other customers.
Escort visitors, patients, and employees to locations within the main hospital grounds as needed.
Investigate unusual incidents reported by hospital staff, visitors, physicians, or patients, and document investigations in accordance with hospital standards.
Maintain security logs and checklists, including security-call, dispatcher, camera, and door records.
Patrol and secure buildings on the main campus, ensuring doors and sensitive areas are secured and limiting after-hours access.
Report safety and fire hazards found during patrols and inspections.
Respond to medical-staff calls and provide support in accordance with hospital guidelines and CPI training, including assistance with Baker Act situations and holding patients for medical treatment.
Respond within appropriate timeframes to alarms, including panic alarms, and emergency codes.
Write detailed narrative incident reports and maintain daily activity reports.
Conduct fire watches in construction areas at intervals of every one to two hours, or continuously for 24 hours, depending on the project.
Conduct daily ALSM rounds in construction areas, depending on project duration.
Respond to elevator malfunctions and help ensure the safety of patients, families, and employees.
Monitor visitor registration areas and ensure proper sign-in procedures for FastPass systems.
Respond promptly to emergency situations and follow applicable code procedures, including Code Red and Code Strong.
Escort medical staff when transporting deceased patients.
Escort and monitor psychiatric evaluation patients to help ensure they do not pose a threat to themselves or others, following hospital standards and Baker Act guidelines, including assistance with holding when needed.
Secure the helipad when a helicopter is bringing in patients.
Conduct monthly AED checks during second or third shift, or as needed to meet compliance.
Provide continuous supervision and observation of behavioral health patients and follow non-violent crisis intervention strategies (CPI).