Public Safety Officer I - Full-Time, Evening Shift

Tufts Medicine

6d • $22 - $27 • Onsite

About The Position

Melrose/Wakefield Hospital, part of the Tufts Medicine system, is hiring an entry-level Public Safety Officer I. Under general supervision, the officer performs day-to-day duties related to protecting hospital assets and information and ensuring the safety of people on hospital property. The role includes proactive patrols of hospital buildings and grounds to help prevent fire, theft, vandalism, illegal entry, and bodily harm, responding to routine and emergency calls, and documenting safety and security incidents according to department policies and procedures.

This is a full-time position working 40 hours per week on the evening shift, from 3:00 p.m. to 11:30 p.m. The schedule includes every other weekend and holiday rotation. The position is based at Melrose/Wakefield Hospital, 585 Lebanon St, Melrose, Massachusetts.

The role requires frequent standing and walking, including the ability to stand or walk for eight hours, climb multiple flights of stairs, and lift 50 pounds alone. Officers may work long or irregular hours, and unanticipated overtime or holdovers may be required to maintain minimum staffing. Work can involve exposure to weather, hazardous materials, and radioactive substances during patrols, as well as potential injury risks related to removing unauthorized persons or restraining violent patients. The officer must be able to work in confined or open environments, independently or as part of a team, and wear required personal protective equipment.

The hospital offers competitive salaries and benefits beginning on day one, a 403(b) retirement plan with hospital match, opportunities for growth, tuition reimbursement, and free parking. The stated pay range is $21.53–$26.91 per hour based on full-time equivalent; individual offers consider relevant experience, certifications, education, skills, and internal equity.

Requirements

• High school diploma or equivalent.
• Valid state-issued driver’s license.
• Obtain IAHSS Basic Healthcare Security Officer certification within one year of hire. Employees in the role as of September 1, 2025, have one year from that date to obtain certification.
• Proficient in communicating, reading, and writing in English.
• Basic computer skills.
• Ability to multitask and meet established deadlines.
• Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action based on available information.
• Emotional maturity, dependability, punctuality, diplomacy, tact, poise, self-confidence, and a positive manner.
• Trustworthy, helpful, friendly, courteous, and disciplined.
• Ability to stand and/or walk for eight hours, climb multiple flights of stairs, and lift 50 pounds alone.
• Ability to work long, irregular, and odd hours, including possible unanticipated overtime and holdovers to maintain minimum staffing.
• Ability to wear required personal protective equipment, such as masks, gloves, or eye protection.
• Ability to work in confined or open environments and independently or in a team environment.

Nice To Haves

• Associate degree in Criminal Justice or a related area.
• Experience in the military, security, or police.
• Security or first responder certifications, such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification.
• Graduation from an approved law enforcement training program or Police Academy and possession of, or ability to obtain, a valid POST Certification from the Commonwealth of Massachusetts.
• Ability to obtain and maintain a valid Massachusetts License to Carry Firearms.

Responsibilities

• Conduct internal and external patrols of hospital facilities and grounds; respond to routine and emergency calls and building alarms; monitor for suspicious activity; and screen entering vendors and visitors.
• Respond to and report on incidents, including restraint of violent patients or visitors, in accordance with established procedures.
• Provide escorts to patients, visitors, staff, and others according to established procedures.
• Identify security vulnerabilities, safety hazards, and policy violations; take immediate corrective action when possible; coordinate mitigation or resolution with other departments; and report and document issues for follow-up.
• Use the least invasive measures possible during patient crisis interventions to promote safe outcomes for patients, employees, security officers, and others.
• Check that employees and other appropriate members of the hospital community display visible hospital identification badges, and courteously engage people without visible identification.
• Grant access to locked areas and buildings to authorized staff with hospital identification and restrict access to people without authorized business on campus.
• Maintain composure under stress and use trained intervention skills, including verbal and nonverbal de-escalation strategies.
• Provide courteous, respectful, dignified, and professional customer service to patients, visitors, and staff.
• Participate in and coordinate investigations, conduct interviews, review recorded video, prepare case files, and catalog and secure evidence as required.
• Assist with hospital emergencies and disasters, including crowd control and evacuations, as directed by supervisors.
• Impartially investigate and resolve problems, issues, concerns, or conflicts by obtaining necessary facts.
• Prepare accurate and comprehensive written incident reports for incidents on hospital property and comply with established procedures.
• Seek supervisor or fellow officer support when warranted.
• Maintain collaborative relationships with peers and colleagues and contribute to a positive work environment and the working group’s goals.
• Complete training requirements and courses established or provided by the department.

Benefits

• Competitive salaries and benefits beginning on day one.
• 403(b) retirement plan with hospital match.
• Opportunities for growth.
• Tuition reimbursement.
• Free parking.
• Comprehensive Total Rewards package supporting health, financial security, and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED