Public Safety Manager

ASM Global•Columbus, OH

1d•Onsite

About The Position

Participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Campus includes 6 Parking Areas, 2 food courts, 4 exhibit halls, 6 ballrooms, more than 50 meeting rooms within 2 million square feet of space. Responsible for the Public Safety Department. Plans and manages crowd control procedures for all events. Schedules and Supervises Public Safety Event staff and directs their duties as coordinated with Event Management. Responsible for overseeing, all events related Public Safety/Security Staff, which includes all Third party contractors.

Requirements

Public Safety/Security Background, including but not limited to Law Enforcement, Military, Fire, or Emergency Medical Service Background.
Event Coordination/Management from a Convention Center or similar venue.
High School Diploma/GED
Working knowledge of Security and Public Safety functions
Customer Service Techniques
Fire Alarm System
Basic Knowledge of Microsoft Office Applications
Must be able to always use a Two-Way radio
Must always maintain a professional appearance
Must be able to keep information confidential
Valid State driver’s License with no more than 4 points
Must be able to pass pre-employment Background check.
Must be able to work various shift schedules based on event needs. (Including but not limited to, nights, weekends, holidays and shift work.)
NIMS Incident Management Level 1 (IML 1)
CPR, First Aid, AED (maintain through employment)
Obtain security license under the Ohio Department of Public Safety (maintain through employment)
Minimum 6 years’ experience in Public Safety Field, including but not limited to Law Enforcement, Military, fire, Emergency Medical Service or Security
Minimum 4 years’ supervisory/field training supervisor experience in Public Safety field, including but not limited to Law Enforcement, Military, fire, Emergency Medical Service or Security (years may be combined)
Minimum 4 years’ supervisory experience in Convention Center or similar venue (years may be combined)
Must possess oral and written communication skills and be able to follow instructions
able to qualify under existing state security guidelines
physical ability to walk, climb steps, stand/walk for up to 8 hours
must be fluent in English language
must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds
attention to detail
conflict resolution skills preferred.

Nice To Haves

Surveillance (CCTV) Skills, preferred but not required

Responsibilities

Perform regular and routine rounds of facility; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed
Complete detailed reports on activity during shift
Files written reports on incidents
Maintains daily log of activities
Verify all reports are filed in a timely manner and that all reports are accurate as to their content of facts
Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure
Provide crowd management and assist with crowd movement
Follow established code of conduct and safety procedures
Challenge unauthorized personnel in restricted areas
Operate and monitor computerized fire alarm system and surveillance camera
Take appropriate action in the event of an emergency
Coordinates EMS needs with Local Fire Department or outside agency
Coordinates Law Enforcement needs with Columbus Police Special Duty Coordinator
Coordinates Fire Department needs with Columbus Fire Department
Coordinates Executive protection details with Local, State, Federal, and Private agencies
Assist with scheduling Public Safety Event Staff as coordinated with Show Management/Event Manager
Assist in new hire training
Maintain staffing levels as dictated by event needs
Oversee the day-to-day operations of the Public Safety Department
Supervise Public Safety Event Staff
Maintain a positive and proactive attitude.
Provide superior customer service. Ensure that direct reports receive the essential training so that they also provide superior customer service
Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – i.e. smiling, saying “Good Day” or helping when needed.
Attend Campus meetings, as applicable and needed.
Schedules Public Safety Event Staff as coordinated with Show Management/Event Manager based on Client needs or requests.
Prepare quotes for client approval.
Submit invoices to Events Department for payment from client.
Maintains staffing levels as dictated by event needs.
All other duties and responsibilities as assigned by Assistant General Manager.