Public Safety Administrative Manager

EVANGEL UNIVERSITY•Springfield, MO

9d•Onsite

About The Position

The Public Safety Administrative Manager provides essential administrative leadership and operational support to the Senior Director of Public Safety while serving as a primary point of contact for students, faculty, staff, parents, and visitors. This position is primarily office-based and customer service focused, ensuring smooth daily operations of the Public Safety Office.

Requirements

Strong Christian faith with alignment to Evangel University's mission, values, and beliefs.
Excellent verbal and written communication skills.
Demonstrated ability to maintain professionalism and composure in high-stress or emergency situations.
Ability to interact compassionately and effectively with students, faculty, staff, and the public.

Nice To Haves

Experience with Clery Act compliance preferred.
Prior customer service experience strongly preferred.
Experience handling confidential information and sensitive situations.
Familiarity with database systems, access control systems, or security-related software is beneficial.
Administrative experience in public safety, higher education, law enforcement, security, or a related field preferred.

Responsibilities

Manage administrative operations for the Public Safety Department, including correspondence, document management, scheduling, and calendar coordination for the Senior Director of Public Safety.
Provide high-level customer service to students, parents, faculty, staff, vendors, and visitors in person, by phone, and electronically.
Communicate with on-duty officers using a two-way radio system and assist with information relay as needed.
Support the Senior Director of Public Safety with communications involving campus departments, parents, students, vendors, and external partners.
Serve as the Clery Act Coordinator, overseeing compliance, maintaining required documentation, and coordinating with law enforcement agencies nationwide.
Maintain and manage the campus-wide emergency alert system.
Act as administrator for RS2 and Johnson Controls electronic access systems.
Create and issue ID cards for students, faculty, and staff; manage electronic access permissions and troubleshoot access issues.
Monitor fire protection alarms and manage door access systems during assigned shifts.
Oversee CCTV monitoring and manage recorded video evidence, including secure storage and authorized distribution.
Process and securely manage lost and found items.
Coordinate fine appeal meetings and notify involved parties of outcomes.
Prepare written reports related to students experiencing crises.
Administer vehicle registration for students, faculty, and staff.
Track vendor proximity card usage and manage related fines.
Enter daily citations into the department records management system, maintain accurate records, and communicate with students regarding citations, fines, appeals, and related Public Safety matters.
Perform additional duties as assigned by department leadership to support campus safety and operations.