Public Safety, Information Center - Student Assistant

California State University, San Bernardino•San Bernardino, CA

5d•Onsite

About The Position

Under direct supervision of the Director, the student will be responsible for assisting the Information Services Coordinators along with the Events and Equipment Analyst on the day-to-day operations of the campus' two Information Centers and occasionally the parking main office. Responsibilities include distributing permits, logging in permits, selling permits on T2, distributing campus information to faculty, staff, students and visitors, receiving and managing of daily guest permit requests, reconciling the monies received from Special Event permit sales and reconciling the monies when applicable within the Information Centers. Assisting Information Center staff with permit dispenser cash collections and the performance of routine equipment maintenance. The student will also be required to assist with special events taking place on campus such as directing traffic, moving equipment and any other duties needed in the field during special events. In addition, the incumbent will be responsible for helping assist guests at the parking dispensers during special events and normal operational hours. The incumbent will assist with department communications via phone, email, and online chat. The position does have a mandatory uniform which consists of a blue polo (polo provided by the department) along with black pants with black shoes. No open toed shoes or crocs. Other duties as assigned by supervisors.

Requirements

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
Admission or registration as a CSU student.
Maintain a 2.0 G.P.A. or greater per semester and cumulative.
Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
Eligible to work in the United States
Payroll Requirement: Social Security Card

Nice To Haves

Possess confidentiality standards
Ability to communicate and write proficiently.
Ability to learn quickly and complete assignments in a timely manner.
Ability to multitask.
Incumbents must be detail oriented, punctual and reliable.
Ability to work both in a team and individual environment.
Ability to lift more than 25 pounds.
Possess a valid driver’s license.
Interpersonal skills
Experience using Microsoft word, PowerPoint, excel and other applications.
Customer service experience
Inventory experience.

Responsibilities

Serve as the primary point of contact for the Information Centers (IC) service window.
Communicate effectively with guests through verbal, written, and electronic channels, including servicing guests at the window, answering phones, sending emails, engaging in online chat, and greeting clients upon entry to the university.
Aid guests at parking dispensers during both regular operational hours and special events.
Deliver exceptional customer service in-person, over the telephone, and through electronic communication channels such as email and online chat.
Assist in the issuance and sale of permits using the T2 system.
Provide support for permit sales during special events.
Organize and maintain records of all permits across various documents.
Create, update, and organize records as necessary.
Monitor and replenish supplies within the Information Centers.
Assist with clerical tasks to ensure an orderly working environment.
Participate in special events on campus, including job fairs, tabling, special event permit sales, event traffic control, dispenser coverage, commencement, homecoming, coyote fest, late-night activities, and the first week of classes, among others.
Operate effectively in a fast-paced environment with multiple distractions, exercising independent judgment, discretion, and initiative to address problems, and developing practical, thorough, and innovative solutions.
Assisting Information Center staff with permit dispenser cash collections and the performance of routine equipment maintenance.
Undertake additional duties and responsibilities as assigned.