Public Safety, Information Center - Student Assistant

CSU Careers•San Bernardino, CA

3d•Onsite

About The Position

Under the direct supervision of the Director, the student assistant will be responsible for assisting Information Services Coordinators and the Events and Equipment Analyst with the day-to-day operations of the campus' two Information Centers and occasionally the parking main office. Responsibilities include distributing and logging permits, selling permits on T2, providing campus information to faculty, staff, students, and visitors, managing daily guest permit requests, and reconciling monies received from Special Event permit sales and within the Information Centers. The student will also assist Information Center staff with permit dispenser cash collections and routine equipment maintenance. Additionally, the student will assist with special events on campus, such as directing traffic, moving equipment, and other field duties. The incumbent will also help assist guests at parking dispensers during special events and normal operational hours, and assist with department communications via phone, email, and online chat. A mandatory uniform is required: a blue polo (provided by the department), black pants, and black shoes (no open-toed shoes or crocs). Other duties as assigned by supervisors.

Requirements

Ability to learn and perform assigned work.
Ability to follow oral instructions.
Ability to work cooperatively with faculty, staff, and other students.
Ability to communicate effectively with all levels.
Ability to read and write English at a level appropriate to the position.
Admission or registration as a CSU student.
Maintain a 2.0 G.P.A. or greater per semester and cumulative.
Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate).
International students must have full-time enrollment at CSUSB (12 units undergraduate; 6 units graduate).
Eligible to work in the United States.
Possess a Social Security Card.

Nice To Haves

Possess confidentiality standards.
Ability to communicate and write proficiently.
Ability to learn quickly and complete assignments in a timely manner.
Ability to multitask.
Detail oriented, punctual and reliable.
Ability to work both in a team and individual environment.
Ability to lift more than 25 pounds.
Possess a valid driver’s license.
Interpersonal skills.
Experience using Microsoft Word, PowerPoint, Excel and other applications.
Customer service experience.
Inventory experience.

Responsibilities

Serve as the primary point of contact for the Information Centers (IC) service window.
Communicate effectively with guests through verbal, written, and electronic channels, including servicing guests at the window, answering phones, sending emails, engaging in online chat, and greeting clients upon entry to the university.
Aid guests at parking dispensers during both regular operational hours and special events.
Deliver exceptional customer service in-person, over the telephone, and through electronic communication channels such as email and online chat.
Assist in the issuance and sale of permits using the T2 system.
Provide support for permit sales during special events.
Organize and maintain records of all permits across various documents.
Create, update, and organize records as necessary.
Monitor and replenish supplies within the Information Centers.
Assist with clerical tasks to ensure an orderly working environment.
Participate in special events on campus, including job fairs, tabling, special event permit sales, event traffic control, dispenser coverage, commencement, homecoming, coyote fest, late-night activities, and the first week of classes, among others.
Operate effectively in a fast-paced environment with multiple distractions, exercising independent judgment, discretion, and initiative to address problems, and developing practical, thorough, and innovative solutions.
Assist Information Center staff with permit dispenser cash collections and the performance of routine equipment maintenance.
Undertake additional duties and responsibilities as assigned.