Public Safety Emergency Dispatcher I/Ii

Prince George's County Government•PSCC - Bowie, MD

15h•Onsite

About The Position

Prince George’s County Government is seeking qualified applicants for Public Safety Emergency Dispatcher I/II positions in the Public Safety Communications (PSC) Division. This critical role supports public safety and emergency responses. The position involves working 12-hour rotating shifts in a secured, windowless office environment, requiring prolonged periods of sitting, monitoring computer screens, and data entry. Candidates must be able to perform tasks such as reaching, fingering, grasping, hearing, seeing, typing, and repetitive motions. Specific vision abilities include close vision, ability to adjust focus, and sufficient vision to read standard text and video display terminals. Hearing abilities include the capacity to hear with or without a headset-compatible hearing aid and speak clearly on the telephone and headset. Typing critical information at a terminal keyboard is also required. All personnel must work on-site and are not eligible for telework or remote work assignments.

Requirements

High school diploma or G.E.D.
Must be at least 18 years of age at time of application.
One (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using a two-way radio OR Experience as a Public Safety Emergency Call Taker II with Prince George's County Government.
Candidates must successfully pass agency-specified entrance examination.
Ability to work ten (10) or twelve (12) hour rotating shifts.
Ability to report to the primary center in Bowie, Maryland or the backup center in Landover, Maryland at the prescribed reporting times or when directed to do so.
Wear a departmental uniform and a headset in the performance of their duties.
Successfully pass a background investigation conducted by Prince George's County’s Office of Human Resources Management Public Safety Investigations Division to include a medical examination, drug screen and random drug and alcohol tests, and psychological screening.
Authorization to work in the United States without sponsorship.

Nice To Haves

BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY.

Responsibilities

Dispatch Police Officers, Deputy Sheriffs, and/or Fire/EMS units to respond to calls for assistance which are of a routine or emergency nature.
Provide special instructions, hazard information, and additional information as appropriate or as requested by Police Officers, Deputy Sheriffs, or Fire/EMS personnel.
Follow guidelines on how to enter information for broadcast to law enforcement officers throughout the County.
Operate a workstation comprised of multiple computer systems including Automatic Call Distribution (ACD) 9-1-1 emergency and non-emergency telephone system, geographical mapping tools (GIS and aerial photography), Computer Aided Dispatch, and other repositories for critical information to answer, triage and process incoming emergency and non-emergency calls for service.
Initiate calls for service utilizing appropriate protocols, provides pre-arrival instructions including CPR instructions, when appropriate.
Receive incoming requests for emergency and non-emergency assistance, determine the type of service(s) required and initiate calls for service in accordance with emergency dispatch protocols and PSC, Sheriff, Police, Fire/ EMS, other public safety agencies' policy.
Receive and process 9-1-1 and non-emergency requests for service received via radio, 9-1-1 system, on-line programs, text, or telephone while using an issued headset or other computer-based communication equipment.
Process/record pertinent information according to agency procedures and protocol.
Perform job duties at the alternate 9-1-1 center if activated or during tests/drills.
Serve as an essential employee, reporting to work or remaining at work during emergencies, natural or manmade disasters, or special activities/events when other County employees may be granted administrative leave.