Public Safety Dispatcher

Norfolk Airport Authority•Norfolk, VA

2d•$55,470 - $77,968•Onsite

About The Position

Begin a challenging career with the Norfolk Airport Authority, a political subdivision of the Commonwealth of Virginia. Our mission is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport. Norfolk International Airport is the aviation gateway to Coastal Virginia and northeastern North Carolina, including the Outer Banks. It has enjoyed four consecutive years of record traffic with nearly 4.9 million passengers in 2025. Its eight commercial airlines offer nonstop service to more than 40 cities coast to coast. Our vision is that every team member has a stake in bringing our “Here & There For You” brand to life for every passenger and fellow employee. We have a demonstrated commitment to cultivating a positive, collaborative work environment that supports our values of professionalism, responsiveness, innovation, diversity, excellence (P.R.I.D.E.) as outlined in our Strategic Plan. The mission of Norfolk Airport Authority is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.

Requirements

Command of the English language. Ability to effectively communicate both verbally and in writing.
Ability to type 30 WPM and pass a pre-employment typing test.
Ability to utilize computers and other technology items as tools in daily course of business.
Ability to maintain accurate electronic files, records and programs.
Must be able to meet time sensitive requirements as assigned or scheduled.
Must be flexible to learn new skills and tasks to assist others as assigned.
Demonstrate the ability to maintain effective work relationships with co-workers, leadership team and other airport personnel, tenants and suppliers.
Ability to work cooperatively with other members of the department, Airport Authority personnel, tenants and members of outside agencies at all levels.
Ability to wear department issued/approved uniform and adhere to the Dress Code policy.
High school graduate or equivalent.
One year of clerical experience, preferably in the area of emergency services.
Two years Medical, Fire or EMS dispatch experience.
Current Virginia State Dispatcher certification, required.
Must be able to obtain VCIN certification within 90 days of employment.
Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities.
Ability to successfully complete a criminal background check and other pre-employment requirements.

Nice To Haves

Intermediate or advanced computer skills preferred.
Multi-channel radio system and multi-line phone system experience preferred.
Have a working knowledge of parking lot inventory system as well as vehicles towed from same lots for excessive parking (over the amount of time allotted).

Responsibilities

Dispatch police officers to emergency and non-emergency calls for police service such as disturbances, reports of thefts, and other incidents that may arise on Airport property in accordance with departmental policy.
Dispatch Fire Department/Emergency Medical Technicians to emergency and non-emergency calls for service such as sick/injured persons, Airfield Alerts, Fire Alarms etc. Be responsible for contacting mutual aid medical personnel (paramedics) when the need arises on Airport property.
Be thoroughly familiar with the operation of the Airport Police Department's communications equipment and computer terminal and its direct link-up to other local, state and federal agencies.
Assist the airlines and other airport tenants in channeling all requests, complaints, etc. in regard to airport matters to the appropriate department or agency.
Be familiar with all laws, rules and regulations of the Norfolk International Airport® as well as applicable local, state and federal laws and regulations.
Assist other law enforcement agencies in the performance of their duties when it involves airport jurisdiction.
Assist airport patrons in cases of emergency and distress.
Answer all calls whether from within the Airport Authority departments or from outside agencies with courtesy and a cooperative attitude.
Responsible for communicating with other Airport Authority Departments and making notifications as appropriate.
Responsible for contacting designated towing services and coordinating their removal of vehicles from illegal parking areas, roadways, and lots on the Airport property.
Responsible for monitoring and operating the security camera system throughout the airport.
Responsible for the security of property in and around the Airport Authority workspace.
Attend any and all recurring training mandated by the Department of Criminal Justice Service.
Familiar with emergency dispatch procedures and equipment.
Must be a good communicator in both written and verbal form and use email, text messaging and various radios as a critical form of communication.
Perform clerical duties as required.
Be able to operate office equipment.
Learn and be competent in the use of the Computer Aided Dispatch System and Records Management System.
Make thorough and accurate entries into the various computer systems.
Responsible for differentiating emergency from non-emergency calls. Determine priority of messages and response time.
Ensure confidentiality of information received, and do not disseminate information without permission of the chief of police or his/her designee.
Performs all other duties as assigned and directed.
Administer and adhere to all Authority policies and guidelines.