Public Safely Dispatcher

Town of Duxbury•Duxbury, MA

20h•$29 - $36•Onsite

About The Position

Public Safety Dispatcher – Regional Old Colony Communications Center Great employee benefits: 75/25 health insurance & increased pay for experienced candidates Are you calm under pressure, quick on your feet, and ready to play a critical role in coordinating emergency response? The Town of Duxbury is seeking individuals with a passion for public safety and a dedication to community to serve as Public Safety Dispatchers to the communities of Duxbury, Halifax, Hanover, Hanson, Pembroke, Plympton, and Rochester. Apply now to be part of the Regional Old Colony Communications Center (ROCCC) — a team of dedicated dispatchers/telecommunicators, supervisors, and administrative staff who proudly serve seven communities. ROCCC answers all 9-1-1 calls for service and coordinates the dispatch of police, fire, and emergency medical responders when seconds count. Work environment focused on collaboration, teamwork, and professional growth with paid training and certifications. This role requires the ability to manage emergency and non-emergency calls professionally, operate multiple radio systems, think clearly under pressure, and act independently using sound judgment. In this critical position, your voice, focus, and decision-making directly impact community safety. If you thrive in a fast-paced environment, value teamwork, and take pride in serving the public, we invite you to join our mission as a trusted link in our region’s safety network. Position Title: Public Safety Dispatcher – Full-Time Department: Regional Old Colony Communications Center Position Grade: 1 Pay Rate: $28.52-$35.56 per hour in four steps (July 1, 2026, pay range $29.09-$36.27) Contract: Regional Old Colony Public Safety Dispatcher’s Union Schedule: Rotation of four on two off eight-hour shifts. Candidates must be able to work any shift as assigned, including days, evenings, and overnights (8:00 a.m. – 4:00 p.m., 4:00 p.m. – 12:00 a.m., and 12:00 a.m. – 8:00 a.m.). This is not a fixed-shift position—coverage for all shifts, including nights, weekends, holidays, and special events, is required. with availability for nights and weekends required. Reports To : Dispatch Supervisors, Public Safety Dispatch Deputy Director, and Public Safety Dispatch Director

Requirements

High school diploma or equivalent; some college or relevant coursework in criminal justice, emergency management, or communications preferred.
Prior experience in a public safety communications center or other high-volume customer service setting is preferred but not required.
Ability to remain calm, focused, and effective under pressure, particularly during high-stress or emergency situations.
Strong verbal and written communication skills, including the ability to communicate clearly over the phone and radio.
Ability to multitask, prioritize calls for service, and manage competing demands in a fast-paced environment.
Willingness and availability to work all shifts, including nights, weekends, holidays, and occasional mandatory overtime.
Strong interpersonal skills with a demonstrated ability to work respectfully and effectively with a diverse team and public.
Basic computer literacy and ability to learn multiple technology platforms used in emergency communications (e.g., CAD, CJIS, E911).
Must successfully complete a comprehensive background check, including criminal history, reference checks, drug screening, and psychological evaluation.
Must obtain and maintain the following certifications within six months of employment:
APCO PST1 or equivalent
Massachusetts State 911 Department NextGen 911 System Certification
Emergency Medical Dispatch (EMD)
CJIS certification
FEMA ICS-100: IS-100: Introduction to the Incident Command System
FEMA ICS-700: IS-700: National Incident Management System (NIMS), An Introduction
Must complete the ROCCC in-house training program, including classroom, simulation, and on-the-job training phases, and demonstrate ongoing proficiency.

Nice To Haves

Prior experience in a public safety communications center or other high-volume customer service setting is preferred but not required.
High school diploma or equivalent; some college or relevant coursework in criminal justice, emergency management, or communications preferred.

Responsibilities

Answer emergency (9-1-1) and non-emergency telephone calls from the public, public safety agencies, and outside partners.
Obtain and verify critical information such as location, nature of the emergency, and caller details to determine the appropriate response.
Dispatch police, fire, EMS, and mutual aid units for six member communities using a computer-aided dispatch (CAD) system.
Provide Emergency Medical Dispatch (EMD) pre-arrival instructions, including CPR, choking, childbirth, and bleeding control until responders arrive.
Monitor multiple radio frequencies and maintain constant communication with field units to ensure responder safety and situational awareness.
Maintain detailed, accurate, and timely records of all calls, unit statuses, and dispatch activities using CAD and other systems.
Notify external agencies (e.g., medical examiner, tow companies, animal control) in accordance with departmental protocols.
Conduct queries and entries through the Criminal Justice Information System (CJIS) and ensure compliance with all applicable laws and guidelines.
Operate and monitor various public safety systems including radios, telephones, alarm panels, surveillance systems, and weather alerts.
Prioritize calls based on severity, available resources, and departmental guidelines.
Maintain familiarity with the geography, landmarks, and jurisdictional boundaries of all member communities and surrounding areas.
Maintain a calm, courteous, and professional demeanor during high-stress and emotionally charged situations.
Relay critical information and updates to field personnel, always ensuring officer and responder safety.
Identify and report equipment malfunctions or system failures to the appropriate personnel for timely resolution.
Participate in required training, certifications, and continuing education as mandated by the State 911 Department and the ROCCC.
Maintain confidentiality and handle sensitive information in accordance with state and federal laws, CJIS regulations, and agency policy.
Follow all ROCCC policies, procedures, directives, and training bulletins.
Perform additional duties as assigned in support of the ROCCC’s mission to ensure the right people are in the right place at the right time.