Public Safety Dispatcher | Nights | Newark Campus

Christiana Care Health Services•Newark, DE

7d•Onsite

About The Position

ChristianaCare is seeking a full-time Dispatcher to support the routing of calls requiring public safety, fire protection, and occupational safety services. The Dispatcher sends appropriate personnel to requests for assistance in a clear and timely manner and works at Christiana Hospital. The position involves answering and prioritizing incoming calls, recording call information in CAD, dispatching personnel, providing information to officers for report writing, monitoring radio channels and alarm and card-access systems, and maintaining current DELJIS and CJIS logins. Dispatchers use multiple systems and Delaware 10 codes and the phonetic alphabet while managing their assigned position. The schedule is a 12-hour night shift on an every-other-weekend 2/2/3 rotation. The position may involve assigned day, evening, midnight, and holiday shifts, as well as on-call work, according to the schedule.

Requirements

High school diploma or equivalent.
Two years of prior dispatching or public-safety-related experience; an equivalent combination of education and experience may be substituted.
Obtain approval for DELJIS access through the State of Delaware, maintain certification, and follow its guidelines.
Complete the Basic Telecommunicator course within six months of hire.
Complete ICS 100, 200, and 700 within six months of hire.
Take an Active Shooter class within one year of hire.
Ability to work assigned day, evening, midnight, and holiday shifts and be on call as scheduled.

Responsibilities

Answer incoming calls and prioritize them by importance.
Document call information in CAD and dispatch appropriate personnel to incidents.
Provide officers with information for report-writing purposes.
Monitor assigned radio channels and respond appropriately to transmitted and received messages using ChristianaCare-adopted Delaware 10 codes and the phonetic alphabet.
Multi-task across multiple systems while maintaining control of the assigned position.
Monitor fire, burglar, infant, and other alarms, as well as card-access systems.
Maintain current logins for DELJIS and CJIS and use the systems to provide officers with pertinent information about people or vehicles related to incidents.