Public Safety Dispatcher

Parkview Health•Fort Wayne, IN

3d•Onsite

About The Position

Responsible for system-wide rapid response to all critical code activations, safety alerts, incoming emergency 1-911 responses, non-emergency calls for dispatch and services utilizing multiple technologies. Supports all computer aided dispatch for coordination of internal response and external to appropriate agencies in response to emergency situations. Responsible to monitor and process critical alarms for fire, ChemPak, gas, temperature, infant protection, panics, intrusion, and access control. Coordinates and maintains emergency dispatch protocol to ensure safe and secure environments of care to include monitoring camera systems, mass communication programs, and overhead paging while operating a multi-line phone and alerting system. Gathers information and determines appropriate level of priority of the call for service and enters data into the CAD (computer aided dispatch) system. Monitors and operates radio console with radio equipment to dispatch and coordinate the responses of Public Safety and non-emergency services. Coordinates response to all behavior health alerts/responses at both hospital and clinical care sites to ensure safe environment of care for all patients, visitors, and staff. Is responsible for maintaining constant contact with all officers to ensure safety and the documentation of law enforcement activity. Requests and manages criminal history information from law enforcement agency partners, ensuring the confidentiality of this information and its appropriate dissemination of information outside the scope of FBI requirements. Communicates clearly and effectively under all conditions regarding customers’ needs in a concise and professional manner. Manages multiple tasks at once with detailed attention to urgency, standard procedures, and local and national laws and statutes.

Requirements

High School Diploma or GED
Current or eligible to certify as an IDACS/NCIC Operator within 3 months of hire.
Fingerprinting and criminal background check with no felony convictions.
Obtain IDACS/NCIC certification within 6 months of hire and recertify every 2 years.
Current or eligible to certify as an Incite user.
Obtain Incite certification within 3 months of hire.
Current or eligible to certify in National Incident Management IS-100, IS-200 and IS-800 through FEMA within 6 months of hire.
Obtain FEMA certifications within 9 months of hire.
Normal hearing acuity.
Normal color vision and visual functions, including near vision.
Each eye must be free of any abnormal condition or disease which might adversely affect performance of duty.
Visual acuity in each eye corrected to no less than 20/30.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to think quickly and apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to use logic and reasoning to reach conclusions and resolutions to problems.
Ability to work under stressful situations.

Nice To Haves

AA/AS degree in a related field
Valid Driver's License
3 years of dispatch experience
1 year of experience in a high call volume call center position
Additional experience with police, fire, or EMS dispatch
Experience with State, Federal and/or Tribal Laws and local ordinances
Geographical knowledge of the Parkview service area

Responsibilities

System-wide rapid response to all critical code activations, safety alerts, incoming emergency 1-911 responses, and non-emergency calls for dispatch and services.
Support computer aided dispatch for coordination of internal and external agency responses.
Monitor and process critical alarms for fire, ChemPak, gas, temperature, infant protection, panics, intrusion, and access control.
Coordinate and maintain emergency dispatch protocol to ensure safe and secure environments of care.
Monitor camera systems, mass communication programs, and overhead paging.
Operate a multi-line phone and alerting system.
Gather information, determine call priority, and enter data into the CAD system.
Monitor and operate radio console to dispatch and coordinate Public Safety and non-emergency services.
Coordinate response to behavior health alerts/responses at hospital and clinical care sites.
Maintain constant contact with officers to ensure safety and document law enforcement activity.
Request and manage criminal history information from law enforcement agency partners.
Communicate clearly and effectively regarding customer needs.
Manage multiple tasks with attention to urgency, standard procedures, and laws/statutes.