Public Safety Dispatcher

County of Mendocino • Ukiah, CA

11h • Onsite

About The Position

The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in the Sheriff's Office should they occur. Primary responsibility is to receive, process and transmit two-way radio and telecommunication messages, complaints, and emergency calls; performs responsible technical and clerical duties; entry level position in a series of two classification levels. Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600.

Requirements

• High School diploma or GED
• one (1) year of clerical experience
• any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
• Must successfully complete the POST Public Safety Dispatcher Basic Course within one year of employment.
• Valid Drivers License - Class C or better.
• Knowledge of general office procedures, policies and practices, as well as basic knowledge of computer/VDT and other general office equipment.
• Knowledge of recordkeeping, report preparation, filing methods and records management techniques.
• Knowledge of applicable state, federal and local ordinances, laws, rules and regulations.
• Knowledge of communities, roads, major landmarks and geography of Mendocino County.
• Knowledge of operations and functions of the Sheriff's Department and other public safety agencies.
• Knowledge of all computer applications and hardware related to performance of the essential functions of the job.
• Knowledge of emergency codes and terminology.
• Skills in using tact, discretion, initiative and independent judgment within established guidelines.
• Skills in organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
• Skills in applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate policies, procedures and protocols.
• Skills in using a computer terminal to accurately and rapidly enter and retrieve data and information.
• Skills in communicating clearly and effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with a variety of individuals.
• Ability to react quickly, efficiently, and calmly in an emergency situation and to adopt an effective course of action.
• Ability to perform several mental and physical tasks simultaneously.
• Ability to deal with problems involving several variables in standardized situations.
• Ability to understand and follow oral and written instructions.
• Ability to sit, use hands to finger, handle, or feel, reach with hands and arms, and speak and hear.
• Ability to lift and/or move up to 10 pounds.

Nice To Haves

• Bilingual English/Spanish

Responsibilities

• Receives and dispatches routine and emergency radio, telephone, teletype and other communications messages.
• Receives and processes inquiries, complaints, information and emergency calls from the public.
• Analyzes, evaluates and determines appropriate responses to situations requiring law enforcement intervention.
• Determines proper jurisdiction, personnel, and/or equipment to be dispatched.
• Monitors and refers special problems and situations to the appropriate personnel and/or organizations.
• Operates telecommunications equipment in receiving and transmitting information regarding vehicle registration, driving records, warrants, criminal records and/or other police related matters.
• Contacts and coordinates the exchange of information for resolving complaints and requests with the California Highway Patrol, Ambulance Services, Fire Departments and other emergency service agencies.
• Monitors location and activities of multiple patrol units; maintains and records contacts with field patrol units.
• Monitors, tests and reports the condition of transmitting equipment.
• Monitors, maintains and records dictaphone tapes and messages.
• Receives and processes routine business calls, requests for information, and/or refers to appropriate agencies.
• Maintains warrant, complaint, theft, location, equipment, and operating records and files.
• Performs clerical duties associated with Communications room duties and activities.
• May provide guidance, direction and/or training to staff members.
• Performs other related duties as assigned.

Benefits

• POST-approved written test
• qualifications appraisal (oral examination)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED