Public Safety Dispatcher

City of West Covina•West Covina, CA

1d•Onsite

About The Position

Under general supervision, dispatches police, fire, or other City or contract vehicles; maintains radio contact and status of each vehicle in the field; operates a computer terminal; operates a telephone switchboard, giving general information to callers and making necessary connections with other departments; and does related work as required. This position requires working one of two 12-hour rotating shifts with varying work hours, including nights, weekends and holidays. Civilian uniforms will be required. Applicants must ensure the complete submission of their employment application and a valid typing certificate. An eligibility list will be established and may be used to fill current and future vacancies.

Requirements

High School diploma or GED equivalent.
One (1) year of responsible general office, communication, or public service experience which included heavy public contact providing information and assistance.
Typing certification of 45 words per minute (wpm) net (5-minute test taken within the last 12 months) of date submitted) is required.
Possession of a valid California Class C Driver’s License with a satisfactory driving record is required.
Must maintain a valid Public Safety Dispatcher Certificate issued by the California Commission on Peace Officer Standards and Training (POST).
Extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard.
Ability to read, write and communicate in a work environment requiring no extraordinary physical strength or other special physical qualifications.
Incumbents must remain alert and responsive while coordinating stressful situations in a dynamic work environment.
Pursuant to California Government Code §3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them by their supervisors or by law.

Nice To Haves

Radio-telephone operation is desirable.
Knowledge of geography of West Covina is desirable.

Responsibilities

Serves on a shift basis as a dispatcher in the Communications Center; receives calls by telephone or radio.
Dispatches appropriate fire, police or other City and contract equipment as needed to handle reported emergencies in the field.
Maintains radio contact with units at all times during shift assignments and sends needed or requested assistance as indicated.
Maintains a continuous current record of the status of all mobile units, indicating the disposition of each by mechanical or other means.
Receives calls of a general nature, gives appropriate information to callers and routes calls to their proper destination.
Sends and receives teletype messages and routes them to appropriate destinations.
Operate a switchboard
Performs other related duties as required.