Public Safety Dispatcher (Per Diem)

Hartford HealthCare•Torrington, CT

3d•Onsite

About The Position

Public Safety Dispatchers provide excellent customer service, demeanor, and critical thinking skills when managing phone calls and other requests from patients, visitors and colleagues. Follow established policies and procedures when routing calls, using computer systems, electronic or paper directories, public address systems, paging, and building monitoring systems. Coordinate security, medical and/or other safety responses for the organization using various radios, access control systems, cameras, panic buttons, alarm monitoring, life safety systems, among others.

Requirements

High School Diploma or equivalent required
One (1) year of relevant experience in public safety, emergency medical services, fire dispatching required. Related volunteer or degree programs may be substituted for experience
Valid driver’s license required
Ability to read, write, speak and understand English required
Excellent customer service and interpersonal skills necessary to communicate with the HHC Community including callers, patients, visitors, colleagues, physicians and others.
Remain calm and organized under stressful and rapidly changing work conditions. Requires the ability to take appropriate action in response to changes, circumstances and problems
Demonstrated knowledge of the principles and practice of healthcare, emergency management, safety, security, and public safety.
Capability to independently analyze and solve a variety of difficult situations, problem events, emergencies.
Skills in computers, general technology and electronic public safety and emergency management tools, resources and equipment.
Ability to work flexible hours including evenings and weekends during security events, emergency or disasters.

Nice To Haves

Two (2) years of relevant experience preferred
(1) year Public Service Dispatcher/Call Center or Public Dispatch experience preferred
Multilingual preferred

Responsibilities

Dispatches the appropriate Public Safety resources during responses to security events, emergencies or disasters.
Prioritizes incoming requests.
Utilizes all relevant tools, resources, communication equipment, consoles, and other technology.
React and perform under emergency situations, exercise discretion and maintain confidentiality at all times in accordance with instructions and procedures.
Documents and records all essential information and data as required in any paper or electronic systems.
Performs other duties as assigned.