Public Safety Dispatcher

City of Brentwood • Brentwood, TN

6d • Onsite

About The Position

The City of Brentwood, TN is seeking skilled, empathetic, and adaptable team players to join their team as a Public Safety Dispatcher at the Brentwood Police Department. This role operates from a state-of-the-art emergency communications center and is responsible for receiving, processing, and dispatching calls for service, acting as a liaison between callers and emergency services. The position requires working shifts, weekends, and holidays, and may be subject to call-back and overtime. The City of Brentwood is known for its strong business community, quality schools, abundant recreational activities, and high standard of living, located in scenic Williamson County, just south of Nashville.

Requirements

• High school diploma (or GED) required.
• Must be 18 years of age or older.
• Must be a U.S. Citizen.
• Strong communication and listening skills.
• Ability to act quickly and decisively.
• Patience and ability to empathize with callers in high-stress situations.
• Integrity and ability to keep sensitive information confidential.
• Willingness to learn new technology.
• Must be physically able to operate a variety of automated office machines including a computer, printer, fax machine, copier, calculator, telephone, radio transmitting equipment.
• Must be able to move or carry objects or materials.
• Must be able to exert up to twenty pounds of force occasionally, and/or up to ten pounds of force frequently.
• Ability to compare and/or judge the readily observable functional, technical, structural, or compositional characteristics of data, people, or things.
• Ability of speaking and/or signaling people to convey or exchange technical and administrative information related to law enforcement, emergency medical and radio codes.
• Ability to give assignments and/or directions to co-workers or assistants.
• Ability to read a variety of informational documentation, directions, instructions, and methods and procedures related to the job.
• Ability to write reports with proper format, punctuation, spelling and grammar, using all parts of speech.
• Ability to speak with and before others with poise, voice control, and confidence using correct English and a well-modulated voice.
• Ability to learn and understand basic to complex principles and techniques.
• Ability to make independent judgments in absence of supervision.
• Ability to acquire knowledge of topics related to the job.
• Ability to record and deliver information to supervisors and officials.
• Ability to explain procedures and policies.
• Ability to follow verbal and written instructions, guidelines, and objectives.
• Ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages; determine time and weight; and utilize statistical inference.
• Ability to inspect items for proper length, width, and shape, visually with office equipment.
• Ability to coordinate hands and eyes in using automated office equipment.
• Ability to handle a variety of items, office equipment, control knobs, switches, etc.
• Ability to use one hand for twisting or turning motion while coordinating other hand with different activities.
• Minimal levels of eye/hand/foot coordination.
• Ability to differentiate colors and shades of color.
• Ability to deal with people beyond giving and receiving instructions such as in interpreting departmental policies and procedures.
• Adaptable to performing under considerable stress when confronted with an emergency.
• Ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear).

Nice To Haves

• Adaptable team player.
• Ability to pivot between calm and urgent situations.

Responsibilities

• Receives and processes 9-1-1 and administrative phone lines in Police Communications.
• Dispatches appropriate equipment on calls received for police and fire.
• Operates radio to communicate with police/fire units.
• Operates the Computer Aided Dispatch (CAD) system logging information related to events.
• Monitors and tracks police/fire units geographically.
• Effectively provides Telecommunicator - Cardiopulmonary Resuscitation (T-CPR) instructions.
• Communicates with ambulances, towing services, utility crews, etc., as needed.
• Provides directions to streets, parks, public places & landmarks throughout the city.
• Prepares and/or generates routine reports, logs, directories, forms, and other documents.
• Monitors and responds to information received from security cameras, weather radar, and NCIC system.

Benefits

• Transportation Allowance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Educational Pay Supplements
• Public Safety Dispatcher Certification Incentive
• Shift Differential Pay
• Tuition Reimbursement Program
• Attendance Bonus
• Longevity Bonus
• Health and Vision Insurance (City pays employee’s premium and shares cost of dependent coverage.)
• Dental Reimbursement Program
• Life and AD&D Insurance
• Short-Term Disability
• Long-Term Disability
• Retirement (Pension) Program
• Deferred Compensation
• YMCA Membership
• Williamson County REC Center Discounted Membership
• Bank/Credit Union Membership
• Library Membership
• EAP (ADA)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED