Public Safety Dispatcher I

Iowa State University•Ames, IA

1d•Onsite

About The Position

The Department of Public Safety at Iowa State University is seeking candidates for a Public Safety Dispatcher I. Under general supervision, this position provides communications of a public safety nature for university police and other departments as well as surrounding law enforcement agencies and emergency response agencies utilizing multi-frequency radio, computer systems, telephone, TDD (telecommunications device for the deaf), and personal contact. In addition, this position is responsible for monitoring university emergency phones and multiple alarm systems.

Requirements

Any combination of clerical education or experience and/or college or university level course work which is equivalent to two years of full-time employment.
Ability to perform multiple tasks at one time and to remain calm in stressful situations.
Ability to enter and retrieve data from a computer terminal, PC or other keyboard device with speed and accuracy.
Ability to communicate effectively and coherently over law enforcement radio channels while initiating and responding to radio communications.
Skill in using equipment such as multi-frequency radio, teletype, telephone, TDD and computers.
Skill in communicating with members of the public and departmental staff both orally and in writing.
Must achieve certification in IOWA/NCIC (National Crime Information Center) System within 6 months of employment.
Must attend 40-hour training course at Iowa Law Enforcement Academy within one year of employment.
Must pass CritiCall Testing, which screens for the basic skill set needed to perform the job.
Must pass departmental background check.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.
Knowledge of the geography of the university campus.
Knowledge of FCC regulations and public safety dispatching procedures.

Nice To Haves

Public Safety experience
Dispatch experience

Responsibilities

Operates a multi-frequency radio system in accordance with FCC regulations and completes a radio log and other records as required.
Operates a multi-line telephone system providing emergency and business information.
May be responsible for monitoring 911 phone system.
Monitors radio traffic from surrounding local and state law enforcement agencies and relays information to patrol units.
Dispatches duty personnel to requests for assistance or complaints.
Receives and provides information to visitors, faculty, staff, and students.
Notifies on-call personnel as required by departmental policy.
Receives and relays emergency weather and road information to public safety officers and to other university departments and the university administration as required.
Provides information to institutional public information services or outside news services on incidents and accident information as required.
Monitors, updates, and relays information regarding building alarms.
Operates a computer for the state crime computer network.
Maintains voice communication tapes and applicable files and manuals for reference at public safety dispatch office.