Public Safety Dispatcher I - Logan

Commonwealth of Massachusetts • East Boston, MA

4d • Onsite

About The Position

The Department of State Police is seeking a Public Safety Dispatcher I at our Boston Logan facility. This role involves receiving, reviewing, and transmitting emergency and law enforcement communications using a sophisticated radio broadcast system, teleprocessing system, cellular emergency 911 telephone network, and a worldwide police telecommunications system. The dispatcher will coordinate communications for National Attack Warning Systems, answer complaints, and dispatch law enforcement and emergency personnel. They will also provide information to coordinate activities of law enforcement and emergency personnel during major incidents, utilize various communication systems to relay information to other agencies, and respond to requests for information from law enforcement agencies and the public. Additionally, the role includes coordinating emergency transport of human blood and/or organs, maintaining records of transmissions, and operating an emergency TDY system for the hearing-impaired and a language line system for non-English speakers.

Requirements

• At least one year of full-time, or equivalent part-time, experience in the operation of communications systems, or in fast paced environments where multi-tasking is required.
• A high school diploma or certificate of graduation from a secondary education school or program recognized by the Commonwealth of Massachusetts.
• A Massachusetts High School Equivalency diploma, certificate of General Educational Development (GED), or an equivalent secondary education credential recognized by the Commonwealth of Massachusetts.
• Successfully complete a critical skills assessment prior to hire.
• Must have reliable transportation that will function in the 24 hour environment.
• Pass a pre-employment screening which includes: Drug Screening, a criminal records check based upon fingerprint examination, a background check to include criminal, employment, personal and, if applicable, military service history.
• For State Police Dispatcher positions, a hearing test to establish capacity to perform the essential functions of the job, with or without reasonable accommodation, in varying sound environments.
• Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.
• Must be able to obtain and maintain job-related certifications and/or credentials necessary to fulfill the duties and responsibilities of their work assignment.

Nice To Haves

• Incumbents may become certified as a Communications Training Officer and/or obtain other related certification(s) via on-the-job training as determined by the Agency.

Responsibilities

• Receives, reviews, and transmits emergency and law enforcement related communications by operating multi-band sophisticated radio broadcast system, teleprocessing system, cellular emergency 911 telephone network and a worldwide police telecommunications system to disseminate information on crimes and emergencies.
• Coordinates the communications activities of National Attack Warning Systems in the event of a public emergency such as nuclear detonation or natural disasters.
• Answers complaints and transmits broadcast orders to coordinate the dispatching of law enforcement and other emergency personnel.
• Receives emergency and law enforcement related communications from the public via various communications devices, including emergency cellular 911 and enhanced 911 network and provides assistance as needed.
• Provides information via communications systems to coordinate the activities of law enforcement personnel engaged in major law enforcement actions.
• Provides information via communications systems to coordinate the activities of emergency personnel engaged in major emergency actions.
• Utilizes numerous federal, state, municipal law enforcement and emergency communication systems for the purpose of receiving, evaluating, and forwarding information to other federal, state, municipal and international law enforcement and emergency agencies.
• Responds to requests for information from worldwide law enforcement agencies relative to missing or wanted individuals, criminal histories, stolen property, sensitive intelligence such as drug interdiction and terrorist activities.
• Receives and reviews requests and coordinates the emergency transport of human blood and/or organs to and various medical facilities.
• Responds to requests for information via telephone, from other agencies, the news media and the general public to provide both law enforcement-oriented and general information concerning weather conditions, road conditions and travel directions.
• Maintains records of radio transmissions and teleprocessing systems received and/or transmitted and maintain files of such records.
• Maintains and operates and emergency TDY system for the hearing-impaired public.
• Facilitates a language line system for the non-English speaking public; performs related duties as required.

Benefits

• Comprehensive Benefits
• An outstanding suite of employee benefits that add to the overall value of your compensation package.
• A work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED