Public Safety Dispatcher I

City of Boca Raton • Boca Raton, FL

21h • Onsite

About The Position

The public safety dispatcher receives, and dispatches emergency and non-emergency calls for a variety of municipal services. This is an entry level position in which emphasis is placed on training the incumbent for continued advancement through the Public Safety Dispatcher classification series. Work is performed under the general supervision of the public safety dispatcher supervisor.

Requirements

• High school diploma or equivalent is required.
• Must obtain a score of 70% or higher on the CritiCall Test.
• Possess or have the ability to obtain CJIS (NCIC/FCIC) certification within the first three (3) months of employment.
• Possess or have the ability to obtain certifications in the emergency police, fire and medical disciplines within one (1) year of employment and must meet or exceed minimum quality assurance ratings in each discipline.
• Possession of a valid State of Florida Class “E” driver’s license is required.
• Thorough knowledge of the methods and procedures of various operating systems.
• Knowledge of federal and state regulations governing data and voice transmissions.
• Must be familiar with the geography of the City and the locations of important buildings.
• Knowledge of communications management, technical design and application, FCC rules and regulations, and computer operations.
• Ability to communicate verbally in a clear and effective manner.
• Ability to obtain information from hostile or traumatized individuals in various situations.
• Ability to handle multiple activities simultaneously while maintaining attention to detail.
• Ability to exercise sound independent judgment and make decisions within established guidelines.
• Ability to speak distinctly and operate telecommunication consoles.
• Ability to view a computer terminal for extended periods of time.
• Ability to work long periods of time, day or night, weekends, and shift work.
• Ability to provide outstanding customer service, both internally and externally.

Nice To Haves

• Microsoft Office Suite, specifically Excel, Word and Outlook preferred.
• 9-1-1, TDD, and Florida Department of Health 911 Public Safety Telecommunicator (FSS 401.465) certifications are preferred.
• One (1) year experience working in a 911 communications environment is preferred.

Responsibilities

• Receives and transmits information for emergency and other municipal services
• Receives emergency telephone calls, determines locations and nature of the calls and dispatches appropriate personnel and equipment
• Receives non-emergency calls and determines appropriate actions
• Operates computer-aided dispatch (CAD) equipment and performs CAD functions
• Receives and transmits messages by radio and maintains radio logs
• Operates computer terminals for various federal, state and local networks
• Provides pre-arrival police, fire and medical instructions when needed
• Maintains tracking logs

Benefits

• Competitive Pay: Starting pay at $32.58/hour
• The department's dedication to community service fosters a strong sense of purpose among members, providing the best training, education, and support for personal and professional growth.
• The City of Boca Raton is an Equal Opportunity , Inclusive, Veteran's Preference Employer and Drug Free Workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED