Public Safety Dispatcher I

City of Brea • City of Brea-Civic Center, CA

4d • Onsite

About The Position

This is an entry-level classification in the Public Safety Dispatcher series. Under immediate or general supervision, incumbents receive incoming calls for police assistance and dispatch necessary units. They perform a variety of general support duties related to communication activities, including record keeping, typing, and filing. Responsibilities also include monitoring alarm systems and teletype communications, learning applicable policies, procedures, and work methods, and performing related duties as assigned. This classification is distinguished from the next higher level by the performance of work requiring a lesser degree of police dispatch knowledge and judgment. Immediate supervision is provided by the Communications Supervisor or designee, with technical or functional supervision from Senior Public Safety Dispatchers. No supervision is exercised by this role.

Requirements

• One year of heavy telephone, public contact or dispatch experience.
• Completion of the twelfth grade or the equivalent.
• Possession of Public Safety Dispatcher Basic Course training certificate from an accredited California Commission on Peace Officer Standards and Training (POST) agency within one (1) year of employment.
• Possession of a Basic POST Public Safety Dispatcher’s certificate within one (1) year of employment.
• Submit a POST Entry Level Dispatcher Test T-Score (minimum T-48, dated within 36 months prior to application) along with their application, OR take the ECOMM test with National Testing Network.
• Successfully complete a thorough background review.
• Successfully complete a medical examination.
• Provide proof of legal work status.
• Be fingerprinted as part of the employment process and undergo a criminal history check with the Department of Justice and Federal Bureau of Investigation.
• In accordance with Government Code Section 3100, City employees are considered disaster service workers and may be asked to respond accordingly in the event of a disaster.

Nice To Haves

• Prior public safety dispatch experience in a municipality is desirable.

Responsibilities

• Receive emergency calls from the public for police, or other emergency services, and evaluate information to determine the location of the emergency and the appropriate personnel and equipment needed to respond.
• Dispatch emergency units on the computer-aided dispatch system (CAD) as necessary per established procedures.
• Maintain contact with all units on assignment to determine their status and location.
• Communicate with callers to determine the continuing disposition of calls, provide assistance, and explain response procedures.
• Receive 9-1-1 emergency calls and major emergency and public disaster calls.
• Contact County and emergency management network agencies to provide information and coordinate call responses.
• Learn and develop an understanding of applicable policies, procedures, and work methods associated with assigned duties; use law enforcement terminology and cite code sections by number.
• Perform clerical duties as they apply to arrests and entries into the California Law Enforcement Telecommunications System.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED