Public Safety Dispatch Supervisor

City of Tracy•Tracy, CA

2d•Onsite

About The Position

The Public Safety Dispatcher Supervisor role offers a meaningful opportunity to lead a dedicated team that plays a critical part in keeping the Tracy community safe. This supervisory role is designed for a leader who models professionalism, steadiness, and a commitment to supporting and promoting the Police Department’s commitment to F.I.R.S.T . – Fairness, Integrity, Respect, Service and Teamwork. Supervisors in this division set the tone for the Communications Center. They guide dispatchers through fast-paced, high-stakes situations, ensuring that staff feel supported, confident, and equipped to deliver exceptional service. This opportunity is ideal for someone who leads by example — a calm, collaborative presence, who communicates clearly, and who consistently demonstrates what it means to be a strong teammate and a trusted representative of the department. We are looking for a supervisor who invests in their people, strengthens morale, and builds a culture where dispatchers feel valued and empowered. The ideal candidate is committed to accountability and responsibility, provides constructive coaching, and fosters an environment where expectations are clear and success is shared. Dispatchers are often the first voice the community hears in moments of crisis, and the supervisor plays a vital role in ensuring that voice reflects compassion, resilience, and excellence. This is a leadership opportunity for someone who wants to champion the department, support the growth of their team, and contribute to a positive, high-performing workplace. If you are ready to lead with integrity, drive team cohesion, and help shape the future of the Communications Center, we encourage you to apply.

Requirements

Principles and practices of employee supervision, including work planning, scheduling, assignment, review and evaluation, discipline, and the training of staff in work procedures.
Principles and practices of leadership.
Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
Basic principles and practices of budget administration and monitoring.
Department regulations pertaining to the dispatch of personnel and emergency equipment.
Operation of public safety receiving and transmitting communications equipment.
Rules and regulations of the Federal Communications Commissions.
Principles and practices of office management and administration.
California Law Enforcement Telecommunications System (CLETS), Department of Justice, and other law enforcement related databases.
Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
Training, auditing, and tracking of employee training logs, entry logs, and need to know/right to know regulations.
Warrants and court orders.
Principles and procedures of record keeping.
City and mandated safety rules, regulations, and protocols.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Modern equipment and communication tools used for business functions and program, project, and task coordination.
Computers and software programs (e.g., Microsoft software packages) to conduct, compile, and/or generate documentation including the Department of Justice California Law Enforcement Telecommunications System (CLETS).
Assist in developing, revising, and implementing goals, objectives, practices, policies, procedures, and work standards.
Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
Plan, assign, train, and coordinate the work of subordinate public safety dispatch employees.
Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solutions.
Operate a CAD dispatch system quickly, effectively, and accurately; observe, identify, and problem solve incidents while dispatching.
Remain calm in emergencies and think and act quickly and decisively.
Review documents related to dispatching operations.
Develop, organize, and manage multiple priorities.
Prepare written cost estimates, reports, and statistical data.
Promote and enforce safe work practices.
Organize, conduct, and lead employee training programs including creating procedures, manuals, evaluations, and scheduling of new employees.
Inspect work in progress and upon completion; identify areas needing improvement.
Respond to complaints or inquiries from citizens, staff, and outside organizations.
Prepare clear, effective, and accurate reports, correspondence, and other written materials.
Maintain accurate logs, records, and written records of work performed.
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
Effectively represent the department and the City in meetings with governmental agencies; community groups; various business, professional, and regulatory organizations; and in meetings with individuals.
Learn and understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks including the Department of Justice California Law Enforcement Telecommunications System (CLETS).
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Equivalent to graduation from the twelfth (12th) grade and five (5) years of increasingly responsible experience in a law enforcement communications center, including two (2) years of experience in a lead capacity equivalent to a Senior Public Safety Dispatcher with the City of Tracy.
Possession of, or the ability to obtain, a valid Class C California driver’s license upon appointment.
Possession of a valid P.O.S.T. Basic Dispatcher Certification.
May be required to complete National Incident Management System (NIMS) Training.

Responsibilities

Plans, organizes, assigns, supervises, and reviews the work of public safety dispatching staff; trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.
Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.
Monitors activities of the public safety dispatching work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
Coordinates assigned services and operations with other divisions and outside agencies.
Provides staff assistance to management; prepares and presents staff reports and other written materials; supervises the establishment and maintenance of reports, records, and files; ensures proper documentation of operations and activities.
Reviews and investigates internal and external complaints; prepares necessary written documentation.
Maintains files, databases, statistics, logs, and records as required by the City and other government agencies; prepares audios for discovery for use by the District Attorney’s Office; prepares records for in-custody cases.
Oversees the training of new dispatch personnel; prepares and organizes training materials.
Operates, troubleshoots, maintains, and oversees upgrades of computer aided dispatch (CAD) 911 system, phones, and radios.
Takes command responsibility over critical incidents affecting the facility and on-duty staff.
Assists in the emergency dispatch of public safety personnel as needed, including police, fire and public works units; operates computer aided dispatch 911 system.
Ensures adequate staff coverage on all shifts; prepares and approves shift trades, time off requests, training requests, and overtime schedules; maintains payroll related records.
Represents the City in meetings with members of other public and private organizations, community groups, contractors, developers, and the public; attends and participates in professional group meetings; stays abreast of new trends and innovations in the public safety dispatch field.
Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.
Performs other duties as assigned.