Public Safety Communications Supervisor

City of Hartford•Ct 06103, CT

1d•Onsite

About The Position

Vacancy is in the Public Safety Dispatch Center of the Emergency Services and Telecommunications Department. Under general direction, plans, supervises and participates in full-range of activities involving Hartford Public Safety Dispatch Center. Supervises Emergency Telecommunication Dispatchers on assigned shifts. Makes difficult decisions regarding the dispatch of fire, EMS and police services. Coordinates communications system activities on a short and long-term basis to provide personnel, materials and equipment necessary for project and objective implementation. Responsible for scheduling of personnel assigned to his/her shift to accommodate vacations, sickness and training programs in conjunction with union contract and departmental policy and procedures. Logs all emergency calls into database program and provides custom reports. Trains and counsels employees. Assists in employee selection and assures safe work practices. The above essential duties and responsibilities are not intended as a comprehensive list; they are intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform additional related duties. This is a HMEA union position. Must be available for weekends, holidays and shift work. Shift assignment is based on seniority through a shift bid process.

Requirements

A high school diploma or GED equivalent.
Six (6) years of experience in Public Safety Emergency Telecommunications.
Ability to operate telecommunications equipment and provide dispatch services under stressful conditions.
Ability to supervise and train others in a work unit with command of excellent verbal and communication skills.
Ability to administer policies and procedures including scheduling, routine decision-making, and the completion of forms and reports.
Ability to establish and maintain effective working relationships with coworkers, City officials and the general public.
Ability to prepare reports clearly and concisely, orally and in writing.
Must be available for weekends, holidays and shift work.

Nice To Haves

Certification in an APCO of the State of Connecticut Public Safety Telecommunication School.
EMD Certification in a recognized State of Connecticut program.
NCIC/COLLECT certification.

Responsibilities

Plans, supervises and participates in the full range of activities involving the Hartford Public Safety Dispatch Center.
Supervises Emergency Telecommunication Dispatchers on assigned shifts.
Makes difficult decisions regarding the dispatch of fire, EMS and police services.
Coordinates communications system activities on a short and long-term basis.
Schedules personnel assigned to his/her shift to accommodate vacations, sickness and training programs.
Logs all emergency calls into database program and provides custom reports.
Trains and counsels employees.
Assists in employee selection.
Assures safe work practices.