PUBLIC SAFETY DISPATCH SUPERVISOR

Benton County • Bentonville, AR

3d • Onsite

About The Position

The Dispatch Supervisor is an advanced level emergency Telecommunications professional with the ability and desire to lead others positively. The Dispatch Supervisor is charged with oversight of daily operations within the Benton County Office of Emergency Communications and is responsible for supervising all employees on his/her assigned shift. These responsibilities include, but are not limited to, daily direction and supervision of subordinate staff, including assigning and delegating work projects, ensuring proper staffing levels are maintained, and performance management, including evaluating work performance, coaching, mentoring, and/or implementing corrective action for performance and conduct issues. They will openly communicate with other Dispatch Supervisors, Deputy Directors, and the Director. They will work under the direct supervision of the Deputy Director of Operations.

Requirements

• Minimum background of two (2) years emergency communications experience
• Formal education equivalent to a high school diploma or GED is required
• Knowledge of operations, services, and activities of a public safety communications and dispatch center
• Knowledge of operational characteristics of modern public safety communications equipment, including computer-aided dispatch systems and multi-channel radio systems
• Knowledge of law enforcement and emergency service procedures for responding to and handling reported incidents and emergencies
• Knowledge of techniques of questioning for both emergency and non-emergency calls
• Knowledge of methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service
• Knowledge of functions of Benton County and Municipal public safety departments
• Knowledge of English usage, spelling, grammar, and punctuation
• Knowledge of modern office procedures, methods, and computer equipment
• Knowledge of pertinent federal, state, and local laws, codes, and regulations
• Knowledge of methods and techniques of telephone etiquette
• Knowledge of methods and techniques of conflict resolution
• Knowledge of principles and procedures of record keeping
• Ability to manage people with accuracy, settle differences, handle grievances, and counsel employees
• Ability to work under pressure, exercise good judgment, and make sound decisions in emergency situations
• Ability to respond to and resolve difficult and sensitive citizen inquiries and complaints
• Ability to effectively communicate and elicit information from upset and irate callers
• Ability to speak clearly and concisely in an understandable voice via radio, telephone, and in person
• Ability to hear and distinguish radio voice traffic within normal levels and over background noise
• Ability to make independent decisions that affect the safety of public safety personnel, citizens, and property, such as those involved in determining the urgency of requests received and the appropriate action to take
• Ability to dispatch public safety units, supplemental agencies, and resources quickly and effectively
• Ability to perform multiple tasks simultaneously
• Ability to operate various telecommunications receiving and transmitting equipment, including radio transmitting communication equipment, teletype equipment, and computer equipment
• Ability to operate specialized public safety computer systems and applications
• Ability to read and interpret maps and other navigational resources and give directions
• Ability to type and enter data accurately at a speed necessary for successful job performance
• Ability to understand and follow oral and written instructions
• Ability to maintain composure, alertness, and concentration while working for extended periods of time
• Ability to compile, maintain, process, and prepare a variety of records and reports
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to establish and effective working relationships with those contacted in the course of work

Nice To Haves

• Public service-related experience preferred
• Knowledge and understanding of law enforcement, fire, medical, emergency management and response procedures, and the geography of Benton County preferred

Responsibilities

• Daily direction and supervision of subordinate staff
• Assigning and delegating work projects
• Ensuring proper staffing levels are maintained
• Performance management, including evaluating work performance, coaching, mentoring, and/or implementing corrective action for performance and conduct issues
• Openly communicate with other Dispatch Supervisors, Deputy Directors, and the Director

Benefits

• County Paid Insurance Benefits
• Employee Medical
• Basic life and ADD Insurance
• Long‑term disability insurance
• Access to voluntary benefits, including: Medical (Spouse/Children), Dental, and Vision coverage, Supplemental life insurance, Short‑term disability, Critical Illness coverage, Accident insurance, Hospital indemnity plans
• Participation in the Arkansas Public Employees Retirement System (APERS) pension program
• Voluntary Nationwide Deferred Compensation 457(b) Retirement plan
• 11 Paid Holidays annually
• Paid Sick Leave (up to 12 working days per year)
• Paid Vacation Leave (up to 10 working days per year)
• Paid Personal Day annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED