Public Safety Communications Training & Support Specialist

Buncombe County • Asheville, NC

1d

About The Position

Buncombe County Public Safety Communications is hiring an independent night-shift Training & Support Specialist to assist the Training Manager with training programs and provide support and backup to department staff. The role serves as a link between the Training Commander and the night shift, providing hands-on instruction and mentorship to trainees in a fast-paced public safety communications environment. The position works Monday through Friday from 5:00 PM to 2:00 AM.

The specialist supports trainee instruction and progress tracking, contributes to training curriculum and program development, conducts in-service training, and may provide telecommunicator floor coverage during high-volume or low-staff events. The position also assists with APCO course instruction, public engagement, and recruitment activities.

Requirements

• High school diploma or GED and at least two years of public safety telecommunicator experience, or an equivalent combination of education and experience.
• Possess and maintain a Public Safety Telecommunicator Certificate.
• Possess and maintain NIMS 100, 200, and 700 certifications.
• Possess and maintain Emergency Medical Dispatcher Certification.
• Possess and maintain Emergency Police Dispatcher Certification.
• Possess and maintain Communications Training Officer Certification.
• Possess and maintain a valid Terminal Operator certification provided by SBI/CJIS.
• Knowledge of emergency telecommunications systems, radio communication technologies, computer-aided dispatch systems, and other public safety communications equipment.
• Ability to teach and instruct effectively.
• Knowledge of research methods, procedures, and computer skills; ability to learn and operate multiple software applications.
• Skill in operating common office equipment.
• Ability to communicate effectively verbally and in writing.
• Capability of gaining knowledge of CJIS, laws and regulations governing policies and procedures, and the functions of local government offices.
• Ability to maintain files, records, and reports.

Nice To Haves

• Dispatch experience in law, fire, and EMS.

Responsibilities

• Assist with management of the day-to-day instruction of trainees.
• Read, review, and track daily documentation of trainee progress; ensure benchmarks are used to indicate progress and identify areas requiring additional attention.
• Make recommendations regarding trainee status upon program completion.
• Coordinate with management to help ensure the quality of training delivered.
• Work with 911 personnel to review and update the training curriculum and 911 Training Manual.
• Research, develop, and implement the training program, ensuring compliance with policies and procedures.
• Manage and conduct in-service training for non-probationary Communications Officers.
• Assist with scheduling, managing, and conducting training for all employees.
• Provide floor coverage as a telecommunicator during high-volume or low-staff events.
• Assist in instructing APCO courses, including PST1, EMD, CTO, Supervision, FSC, and LEC.
• Assist with public engagement and recruitment activities, such as workshops and job fairs.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED