Public Safety Communications Training & Support Specialist
About The Position
The Public Safety Communications Training & Support Specialist assists the Training Manager with training programs in Buncombe County Public Safety Communications and provides support and backup to department staff. The role is a hands-on mentorship position supporting trainees on the floor and serving as a link to the night shift. The schedule is Monday through Friday, 5:00 PM to 2:00 AM. The specialist helps manage trainee instruction and progress tracking, supports the development and delivery of training, conducts in-service training, and provides telecommunicator floor coverage during high-volume or low-staff events. The position also assists with public engagement and recruitment activities.
Requirements
- High school diploma or GED, and at least two years of public safety telecommunicator experience, or an equivalent combination of education and experience.
- Possess and maintain a Public Safety Telecommunicator Certificate.
- Possess and maintain National Incident Management System (NIMS) 100, 200, and 700 certifications.
- Possess and maintain Emergency Medical Dispatcher Certification.
- Possess and maintain Emergency Police Dispatcher Certification.
- Possess and maintain Communications Training Officer Certification.
- Possess and maintain a valid Terminal Operator certification provided by SBI/CJIS.
- Knowledge of applicable emergency telecommunications systems, radio communication technologies, computer-aided dispatch systems, and other public safety communications equipment.
- Ability to teach or instruct effectively.
- Knowledge of research methods, procedures, and computer skills.
- Ability to learn and operate multiple software applications.
- Skill in operating common office equipment.
- Ability to communicate effectively verbally and in writing.
- Capability to gain knowledge of the Criminal Justice Information System (CJIS) and the laws and regulations governing policies, procedures, and local government offices.
- Ability to maintain files, records, and reports.
Nice To Haves
- Dispatch experience in law, fire, and EMS.
Responsibilities
- Assist with managing day-to-day instruction of trainees.
- Read, review, and track daily documentation of trainee progress; ensure benchmarks are used to indicate progress and identify areas requiring additional attention.
- Make recommendations regarding trainee status upon program completion.
- Coordinate with management to ensure quality of training delivered.
- Work with 911 personnel to review and update the training curriculum and 911 Training Manual.
- Assist in researching, developing, and implementing the training program and ensure compliance with policies and procedures.
- Manage and conduct in-service training for non-probationary Communications Officers.
- Assist with scheduling, managing, and conducting training for all employees.
- Provide floor coverage as a telecommunicator during high-volume or low-staff events.
- Assist in instructing APCO courses, including PST1, EMD, CTO, Supervision, FSC, and LEC.
- Assist with public engagement and recruitment activities, including workshops and job fairs.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
