Public Safety (911) Call Taker
About The Position
Northwest Connecticut Public Safety Communications Center is hiring dependable Public Safety Call Takers to answer emergency and routine calls, gather essential information, and provide potentially lifesaving instructions. The center has provided emergency communications services to Connecticut communities since 1975 and serves as the primary 9-1-1 answering point for nine cities and towns. It also provides dispatch services for EMS, fire, and law enforcement agencies, coordinates ambulance-to-hospital communications, and operates around the clock. This is a full-time, non-exempt, 40-hour-per-week position. Call Takers work a variety of shift hours, including combinations of 8-, 10-, and 12-hour shifts. Pay is commensurate with prior experience and determined by the pay steps in the collective bargaining agreement with IAFF Local 5146. The hiring process includes application and résumé review, a multiphase skills assessment, an in-person interview, and further evaluation. Potential candidates will undergo a comprehensive background check, including a pre-employment physical, drug testing, and criminal history review.
Requirements
- High school diploma or equivalent.
- Eligibility to work in the United States.
- Proficient computer skills and ability to learn dispatch software.
- Minimum net typing speed of 35 words per minute.
- Strong verbal and written communication skills.
- Sound decision-making and problem-solving skills, with the ability to respond effectively as situations change.
- Availability to work varying shifts, including nights, weekends, and holidays.
- Dependable attendance and punctuality.
- Availability for mandatory overtime when required.
Responsibilities
- Answer incoming 9-1-1 and routine telephone calls.
- Accurately document essential information and maintain detailed call records in the Computer-Aided Dispatch (CAD) system.
- Provide clear, accurate life safety and pre-arrival instructions, guiding and supporting callers until emergency services arrive.
- Communicate calmly, courteously, and professionally with the public and partner agencies, including in stressful situations.
Benefits
- Competitive pay and opportunities for growth and advancement.
- Comprehensive training.
- Meaningful work serving communities and helping people in critical moments.
- State-of-the-art facilities and technology.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Short-term and long-term disability coverage.
- 401(k) plan with company match.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
