Public Safety Call Center Operator

City of Aurora•Norfolk, VA

1d•$19 - $24•Onsite

About The Position

The City of Aurora is seeking dedicated and collaborative individuals to join their team. This role involves assisting community members with obtaining records, answering incoming calls on the police records line, and providing customer service at the Records service window. The City of Aurora values Integrity, Respect, Professionalism, and Customer Service. This position offers a competitive total compensation package, a well-funded retirement plan, and opportunities for career advancement.

Requirements

High School Diploma or GED.
One (1) year of general clerical experience with an emphasis on customer service and cash handling.
Knowledge of office practices and procedures; business English.
Knowledge of complex record keeping systems; Word, Windows
Ability to use judgement to ensure confidential information remains protected
Data entry, sentence clarity, and multi-tasking.
Ability to establish and maintain effective working relationships with employees and citizens.
Ability to handle stressful situations with tact and diplomacy.
Ability to communicate effectively both orally and in writing.
Ability to memorize and retain updated processes
Critical thinking to navigate technical tasks; use resources when unsure and Lead or Supervisor is not available

Nice To Haves

Two (2) years of general clerical experience with an emphasis on customer service and cash handling.
Experience working in a judicial or law enforcement environment.

Responsibilities

Answers all incoming calls to the Public Records Line
Tracks, distributes, files and scan documents.
Responds to phone inquiries for obtaining criminal justice records
Follows record dissemination laws, policies, and procedures
Review and redact various types of criminal justice records.
Provide limited information to requester over the phone, IE: insurance information from vehicle accidents
Route calls for other units to the appropriate unit
Receives and processes payments for criminal justice records and other police services.
Operates a variety of office machines
Performs additional duties as assigned