Public Safety CAD Administrator
About The Position
Public Safety Platform Administrators provide 24/7 operational support and maintenance of the public safety automated systems that support Emergency Communication Center, Police, Fire/EMS and Sheriff Departments. They are responsible for the overall health and integrity of the systems and serve as the primary point of contact for issues, upgrades, changes, enhancements, etc. Administrators perform application software installations, configuration changes, OS patching, certificate management, health monitoring, disaster recovery management, incident management, system audits, database management, system automation and system documentation. They also serve as project managers and team leaders implementing new technology or coordinating large system changes. They conduct meetings, provide consultation, reporting and guidance to public safety departments. Administrators serve on a 24/7 on-call rotation schedule. Performs other work as required. PLEASE NOTE : Must maintain personal mobile technology as a condition of employment. This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience. Administrators serve on a 24/7 on-call rotation schedule.
Requirements
- Bachelor's degree in IT related field or equivalent.
- Three years of experience in the development, maintenance, and support of integrated web-based and client-server applications.
- Knowledge of Windows Server OS, VMs, SQL, F5 Load Balancer, PowerShell, LAN/WAN networks, and Office 365.
- Exemplary troubleshooting skills.
- Ability to perform accurately in high-stress situations.
- Self-starter with strong analytical and troubleshooting skills.
- Capable of conducting deep technical investigations into reported issues, identifying root causes, and implementing sustainable solutions.
- Flexibility and adaptability to change.
- Ability to work with multiple work groups with differentiating personalities.
- Must be able to follow CJIS requirements due to sensitive information.
- Must be a US citizen or have been a lawful resident of the US for the past ten consecutive years.
- Must pass pre-employment drug testing.
- Must pass FBI criminal background check.
- Must pass education/degree verification.
- Must pass a more stringent criminal background check due to CJIS Security Policy.
Nice To Haves
- Knowledge of OpenShift RedHat Platform.
- Knowledge of Nutanix Virtual Computing platforms.
- Experience working in a public safety-related environment.
Responsibilities
- Provide 24/7 operational support and maintenance of public safety automated systems.
- Ensure overall health and integrity of the systems.
- Serve as the primary point of contact for issues, upgrades, changes, and enhancements.
- Perform application software installations and configuration changes.
- Manage OS patching and certificate management.
- Conduct health monitoring and disaster recovery management.
- Handle incident management, system audits, and database management.
- Perform system automation and system documentation.
- Serve as project managers and team leaders for new technology implementation or large system changes.
- Conduct meetings, provide consultation, reporting, and guidance to public safety departments.
- Serve on a 24/7 on-call rotation schedule.
- Maintain personal mobile technology as a condition of employment.
Benefits
- Career progression opportunities
- Salary incentives (as funding permits)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
